Easiest way to allow remote assistance on a Windows 8.1 PC?

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Unix replied

18 July 2014, 14:49
Originally posted by sal View Post

Don't you need at least office365 subscription for this? Never used it outside of an internal company infrastructure. In any case its a complete overkill for the intended use compared to TV.

TeamViewer is not a trial offer, its completely free for personal use

I have it on my android phone without a 360 subscription.
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CloudWalker replied

18 July 2014, 14:09
Originally posted by stek View Post

Logmein, paid for now. Tried the others, they're all pants.

+ 1 for Logmein
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sal replied

17 July 2014, 14:43
Originally posted by Unix View Post

Lync

Don't you need at least office365 subscription for this? Never used it outside of an internal company infrastructure. In any case its a complete overkill for the intended use compared to TV.

Originally posted by d000hg View Post

Doh. Hadn't thought of using a free trial of an easy tool so I could set up Remote Assist remotely!

TeamViewer is not a trial offer, its completely free for personal use
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Unix replied

17 July 2014, 13:13
Lync
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d000hg replied

17 July 2014, 13:08
Doh. Hadn't thought of using a free trial of an easy tool so I could set up Remote Assist remotely!
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sal replied

17 July 2014, 11:52
Originally posted by ee61re View Post

TeamViewer - Free Remote Control, Remote Access & Online Meetings

They have a tool called TeamViewer QuickSupport - basically you install the full client on your PC - get mum to download the QuickSupport tool and run it (no install needed) - it will display a code on screen for her - she tells you that code, you connect to her PC using that code with your full client.

^This, you can after that either install the full client to your mom PC and have it start automatically with a static password and user ID so you can just connect when asked without her needing to take action, or you can configure the Win 8.1 remote assistance yourself and use that in the future
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ee61re replied

17 July 2014, 10:23
TeamViewer - Free Remote Control, Remote Access & Online Meetings

They have a tool called TeamViewer QuickSupport - basically you install the full client on your PC - get mum to download the QuickSupport tool and run it (no install needed) - it will display a code on screen for her - she tells you that code, you connect to her PC using that code with your full client.
Leave a comment:
d000hg replied

17 July 2014, 09:52
It bypasses all the firewall issues IIRC - HTTP fallback or something like that - so it "just works"?

I was also considering CoPilot since I used to follow Joel Spolsky's blog but have never tried it.
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stek replied

17 July 2014, 09:42
Logmein, paid for now. Tried the others, they're all pants.
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d000hg started a topic Easiest way to allow remote assistance on a Windows 8.1 PC?

17 July 2014, 09:02
Easiest way to allow remote assistance on a Windows 8.1 PC?

I only run W7 but want to help mum remotely with her new 8.1 laptop. The thing is when I googled how to use the built-in Remote Assist tool, I got this page:

Set up & use Windows Remote Assistance in Windows 8.1

I very much doubt she can do all that, those are pretty technical things to be mucking about with for a novice. If she could do that kind of thing, she wouldn't NEED my help!

And advice on the easiest way for her to let me jump in remotely? Something where she can see her screen at the same time is better, rather than just using RDP.
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