Originally posted by northernladuk
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Whenever I call them I just give my account number and ask them if there is any outstanding payment from my end. They say no, there isn't any. Then I tell them the story. I get a reply that they would look into it and get back to me in 10 working days. Same thing repeats when I call them after 10 days.
My worry is I don't want to spend time later on this or get into any legal hassles for their fault.
Anyways, got some info on citizens advice bureau

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