Originally posted by DimPrawn
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Reply to: One years guarantee
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Previously on "One years guarantee"
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Originally posted by DirtyDog View PostWhen I had issues with an intermittent fault on a laptop from eBuyer, they told me the same thing.
I waited until the fault appeared, and videoed it so that I had the evidence, and then sent it back. They initially said that there was no fault, so I sent them the URL to the uploaded video showing the fault.
They refunded the laptop, but I needed to have another moan before they refunded the carriage charge as well.
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When I had issues with an intermittent fault on a laptop from eBuyer, they told me the same thing.
I waited until the fault appeared, and videoed it so that I had the evidence, and then sent it back. They initially said that there was no fault, so I sent them the URL to the uploaded video showing the fault.
They refunded the laptop, but I needed to have another moan before they refunded the carriage charge as well.
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Originally posted by amcdonald View PostThat's because their margins were big enough, to allow that
The problem is that people want cheap goods on the internet undercutting high street prices, but expect the same level of service
If I buy at a third of the price from China they just send me another one if it fails.
Same with Amazon.
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Originally posted by DimPrawn View PostYes, it is cheap and nasty, but I wanted to try Android without a big outlay.
What I'm saying now is a lot of Internet retailers offer no after sales service now, just "contact the manufacturer for repair".
In the old days you'd take it back to the shop, show it didn't work and pick up another.
The problem is that people want cheap goods on the internet undercutting high street prices, but expect the same level of service
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Originally posted by DimPrawn View PostYes, it is cheap and nasty, but I wanted to try Android without a big outlay.
What I'm saying now is a lot of Internet retailers offer no after sales service now, just "contact the manufacturer for repair".
In the old days you'd take it back to the shop, show it didn't work and pick up another.
You entered into a contract with the retailer, not the manufacturer. The act gives the retailer certain responsibilities that they can't get out of.
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Originally posted by DimPrawn View PostYes, it is cheap and nasty, but I wanted to try Android without a big outlay.
What I'm saying now is a lot of Internet retailers offer no after sales service now, just "contact the manufacturer for repair".
In the old days you'd take it back to the shop, show it didn't work and pick up another.
Leave a comment:
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Yes, it is cheap and nasty, but I wanted to try Android without a big outlay.
What I'm saying now is a lot of Internet retailers offer no after sales service now, just "contact the manufacturer for repair".
In the old days you'd take it back to the shop, show it didn't work and pick up another.
Leave a comment:
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had a similar problem with a cheap tablet from Maplins...
but every time I get a problem I take it back and they swap it for one that is working...
i got it in march and am on my third replacement (well I say me I mean my 7 year old daughter!)
Maplins ftw!
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This used to be a contractor's playground and now we discuss cheap nasty stuff.
I bought Microsoft Surface and after severe punishment by my daughter every day its still going strong.
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Ask your credit card company to start a chargeback, as it's not fit for purpose.
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Originally posted by DimPrawn View PostQuick moan about so called guarantee.
Bought a cheap Android tablet.
Zoostorm PlayTab PC - Tablets | Ebuyer.com
It's now broken (intermittent fault with lines on screen).
Well, according to ebuyer I have to send it to ZooStorm.
They say "sure, we will fix it, however read our T&C's before you do".
Basically. If they find no fault they bill me £70. If they believe the item has suffered physical damage, they bill me £70.
Feck right off.
So bought a Nook HD+ and chucked the playtab in a drawer.
Two-year warranty loophole (EU law) | This is Money
I have used it a few times with faulty products, has always worked so far.
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