Reply to: One years guarantee

[DodgyAgent]

Quick moan about so called guarantee.

Bought a cheap Android tablet.

Zoostorm PlayTab PC - Tablets | Ebuyer.com

It's now broken (intermittent fault with lines on screen).

Well, according to ebuyer I have to send it to ZooStorm.

They say "sure, we will fix it, however read our T&C's before you do".

Basically. If they find no fault they bill me £70. If they believe the item has suffered physical damage, they bill me £70.



Feck right off.

So bought a Nook HD+ and chucked the playtab in a drawer.

Saw you coming

[DimPrawn]

When I had issues with an intermittent fault on a laptop from eBuyer, they told me the same thing.

I waited until the fault appeared, and videoed it so that I had the evidence, and then sent it back. They initially said that there was no fault, so I sent them the URL to the uploaded video showing the fault.

They refunded the laptop, but I needed to have another moan before they refunded the carriage charge as well.

That's a good idea. I will use my £700 iPhone to take the video. So glad I bought Apple.

[DirtyDog]

When I had issues with an intermittent fault on a laptop from eBuyer, they told me the same thing.

I waited until the fault appeared, and videoed it so that I had the evidence, and then sent it back. They initially said that there was no fault, so I sent them the URL to the uploaded video showing the fault.

They refunded the laptop, but I needed to have another moan before they refunded the carriage charge as well.

[vetran]

That's because their margins were big enough, to allow that

The problem is that people want cheap goods on the internet undercutting high street prices, but expect the same level of service

I don't set their margins, they do, if they can't run a service at that price put it up. I expect them to obey the law and not try to avoid it by misrepresentation.

If I buy at a third of the price from China they just send me another one if it fails.

Same with Amazon.

[amcdonald]

Yes, it is cheap and nasty, but I wanted to try Android without a big outlay.

What I'm saying now is a lot of Internet retailers offer no after sales service now, just "contact the manufacturer for repair".

In the old days you'd take it back to the shop, show it didn't work and pick up another.

That's because their margins were big enough, to allow that

The problem is that people want cheap goods on the internet undercutting high street prices, but expect the same level of service

[vetran]

Y

What I'm saying now is a lot of Internet retailers try to offer no after sales service now, just "contact the manufacturer for repair". Despite the law being clear.

And hope the Sheep put up with it.

Chargeback!

[bless 'em all]

Yes, it is cheap and nasty, but I wanted to try Android without a big outlay.

What I'm saying now is a lot of Internet retailers offer no after sales service now, just "contact the manufacturer for repair".

In the old days you'd take it back to the shop, show it didn't work and pick up another.

You still can - even if the retailer tries to ignore the sale of goods act it still applies.

You entered into a contract with the retailer, not the manufacturer. The act gives the retailer certain responsibilities that they can't get out of.

[fullyautomatix]

Yes, it is cheap and nasty, but I wanted to try Android without a big outlay.

What I'm saying now is a lot of Internet retailers offer no after sales service now, just "contact the manufacturer for repair".

In the old days you'd take it back to the shop, show it didn't work and pick up another.

Cheap and nasty and made in China is built to last 2 months. Not 20 years.

[vetran]

you people

Get a Mac.

why is every Post about Scotland?

[DimPrawn]

Yes, it is cheap and nasty, but I wanted to try Android without a big outlay.

What I'm saying now is a lot of Internet retailers offer no after sales service now, just "contact the manufacturer for repair".

In the old days you'd take it back to the shop, show it didn't work and pick up another.

[original PM]

had a similar problem with a cheap tablet from Maplins...

but every time I get a problem I take it back and they swap it for one that is working...

i got it in march and am on my third replacement (well I say me I mean my 7 year old daughter!)

Maplins ftw!

[scooterscot]

you people

Get a Mac.

[fullyautomatix]

This used to be a contractor's playground and now we discuss cheap nasty stuff.

I bought Microsoft Surface and after severe punishment by my daughter every day its still going strong.

[DirtyDog]

Ask your credit card company to start a chargeback, as it's not fit for purpose.

[Dallas]

Quick moan about so called guarantee.

Bought a cheap Android tablet.

Zoostorm PlayTab PC - Tablets | Ebuyer.com

It's now broken (intermittent fault with lines on screen).

Well, according to ebuyer I have to send it to ZooStorm.

They say "sure, we will fix it, however read our T&C's before you do".

Basically. If they find no fault they bill me £70. If they believe the item has suffered physical damage, they bill me £70.



Feck right off.

So bought a Nook HD+ and chucked the playtab in a drawer.

For next time, throw this rule at them :

Two-year warranty loophole (EU law) | This is Money

I have used it a few times with faulty products, has always worked so far.