The case of the lost DHL package, who is liable ..?

[norrahe]

I believe we may have just found a replacement for "have you tried bleeding the radiators".

Finally!

[FiveTimes]

You have a couple of options -
contact amazon or knock on loads of doors asking if they have your parcel

[fullyautomatix]

I would suggest that you contact Amazon and solve this.

[MaryPoppins]

Talk to Amazon.

I can't believe no-one else has suggested this yet.

I think most of your very few posts have made me laugh.

[rhubarb]

Talk to Amazon.

I can't believe no-one else has suggested this yet.

I believe we may have just found a replacement for "have you tried bleeding the radiators".

[DirtyDog]

Talk to Amazon.

I can't believe no-one else has suggested this yet.

[eek]

Ring Amazon. They will just deal with it .....

[Boney M]

WWS

Your contract is with Amazon, no-one else. Speak to them and they will send another out. Down to them to take it up with Amazon

[Wanderer]

No instructions to leave the parcel at the neighbours was given.

Go back to Amazon and tell them what happened - it's up to them to sort it out. You will have no sway over DHL because you have no contract with them, it's Amazon who has the contract.

[SueEllen]

Contact Amazon and they will send you another one.

I've had:
1. Postman deliver parcels to the doorstep and they have been stolen.
2. Couriers not manage to deliver parcels
3. Couriers lie about delivering parcels

In all cases if the parcel has gone missing Amazon have replaced it, and ask Amazon if it's possible to send the parcel by Royal Mail - currently postmen generally aren't thieves.

Edited to say: The individual courier pays as they get sacked by the courier company if they can't get the parcel to you before Amazon replaces it.

[sbakoola]

I ordered something small from amazon.co.uk, DHL delivered the package to a neighbours house as no one was in at our address but the stupid neighbour signs for it and then decides to stick the parcel into a random post box.

What would you do in this case ? hope that Royal mail will contact you at head office (fat chance) or go to DHL and demand a full refund or demand that the neighbour should cough up as they accepted the package and duly disposed of it in an irresponsible way. No instructions to leave the parcel at the neighbours was given.

cheers