Reply to: Are all telecoms companies irredeemably tulip?

[Platypus]

I've had good service from xln for the past few years

My parents too. Once I phoned XLN on their behalf to get their broadband password, customer service was excellent!

[Archangel]

I've had good service from xln for the past few years

[SueEllen]

On the original question:

As a service company for consumers: Yep
As a service company for small and medium sized businesses: Yep
As a service company for large businesses: Yep
As an employer: Yep
As a B2B customer: Yep
As a contractor client: Yep

On the point above about KPN, I worked with them in 2000/1 on a contract in The Hague and they were a decent bunch. Probably the only telecoms contract I've enjoyed.

To be fair as a small business customer I've managed to get decent service from one telecoms providers and ok service from 2 others.

As a consumer I've had some shocking service and have had to resort to threats of regulatory/court action and taking a company to the regulator.

Even the same companies that treat you ok as a small business customer treat you appallingly as a consumer.

[Mich the Tester]

Are you sure you are cut-out for the world of contracting?

Yes, actually I find I have more freedom to do a reallygood job for a client when I´m not restricted by the working practises of some tulip-for-brains middle manager that got a business degree instead of an education, and I get more satisfaction out of work that way.

[nomadd]

Look, life for a lot of people is not about 'look how much money we've made'

People with a life and not just a bank account actually care about doing a decent job and feeling good about it.

Are you sure you are cut-out for the world of contracting?

[Mich the Tester]

Profit is indeed reward, so any company making a good profit is by definition doing a good job for it's customers.

Oh dear, not this tulipe all over again.

[nomadd]

Yes

This^

[proggy]

It makes me more interested in doing a decent job.

Look, life for a lot of people is not about 'look how much money we've made' (actually KPN aren't making much). People with a life and not just a bank account actually care about doing a decent job and feeling good about it; profit is the reward for doing so. If our wondrous market economy is failing to reward competence and diligence, then it's time our economic model is rebuilt.

Profit is indeed reward, so any company making a good profit is by definition doing a good job for it's customers.

[Mich the Tester]

On the original question:

As a service company for consumers: Yep
As a service company for small and medium sized businesses: Yep
As a service company for large businesses: Yep
As an employer: Yep
As a B2B customer: Yep
As a contractor client: Yep

On the point above about KPN, I worked with them in 2000/1 on a contract in The Hague and they were a decent bunch. Probably the only telecoms contract I've enjoyed.

Oh, they have some nice people working there, it's just that the service to the customer is utterly abysmal. Now the evangelists of privatised services will tell us that we can all switch to another provider, but that's the trouble; the other providers are tulipe too. There is not one telecoms provider in this country with decent customer satisfaction ratings.

[craig1]

On the original question:

As a service company for consumers: Yep
As a service company for small and medium sized businesses: Yep
As a service company for large businesses: Yep
As an employer: Yep
As a B2B customer: Yep
As a contractor client: Yep

On the point above about KPN, I worked with them in 2000/1 on a contract in The Hague and they were a decent bunch. Probably the only telecoms contract I've enjoyed.

[Ignis Fatuus]

It makes me more interested in doing a decent job.

Look, life for a lot of people is not about 'look how much money we've made' (actually KPN aren't making much). People with a life and not just a bank account actually care about doing a decent job and feeling good about it; profit is the reward for doing so. If our wondrous market economy is failing to reward competence and diligence, then it's time our economic model is rebuilt.

Bravo! Well said.

[Mich the Tester]

Compare your companies net profit with the average Telecom companies. If they are tulip what does that make you?

It makes me more interested in doing a decent job.

Look, life for a lot of people is not about 'look how much money we've made' (actually KPN aren't making much). People with a life and not just a bank account actually care about doing a decent job and feeling good about it; profit is the reward for doing so. If our wondrous market economy is failing to reward competence and diligence, then it's time our economic model is rebuilt.

[proggy]

hmm?

Compare your companies net profit with the average Telecom companies. If they are tulip what does that make you?

[Ignis Fatuus]

hmm?

Yes. They are either former government monopolies, who usually haven't noticed that anything has changed; or get-rich-quick schemes often owned by a company whose original business is something else entirely.

[Mich the Tester]

Yes

why?