Mobile Phone Question

[chef]

Any reason why you don't want to go back to the shop?

Because I'm in Geneva Monday to Friday and we only found out on Sunday afternoon

hmm Tony has a fair point there

[BoredBloke]

Ermm...first stop for this sort of thing should nearly always be who you bought it from. You may have had the phone exchanged and be out of there by now. Any reason why you don't want to go back to the shop?

Because I'm in Geneva Monday to Friday and we only found out on Sunday afternoon

[Olly]

Ermm...first stop for this sort of thing should nearly always be who you bought it from. You may have had the phone exchanged and be out of there by now. Any reason why you don't want to go back to the shop?

[BoredBloke]

Cheers - sent an email to their disability support email address - will see what they say. My feeling was as stated on here. I asked the question and took the answer on face value.

[threaded]

We recently upgraded my sons mobile. We took him down to the 3 shop so that he could feel the handsets and find one that is suitable. Given that he's blind his requirements are pretty specific. He obviously cannot have a touch screen phone and needs one which is compatible with his talks screen reading software. I told the guy this and he showed us a Nokia 6700. I asked about the operating system and he said it's the same as in his current N95. That was about 3 weeks ago. Last weekend we tried to load talks onto his new phone only to discover that this phone uses Symbian s40 and not s60 or s80 as required by his sw. I've not contacted 3 yet, but any suggestions how I should proceed with this. Obvioulsy they will not want to take this phone back but without talks it's useless to him.

List of compatible phones.

HTH

[TheFaQQer]

Not fit for purpose.

Simples.

WHS.

If you hadn't asked the question, then that would be a different matter. However, since you made the vendor aware of the exact requirements, took their advice, and it is not fit for purpose, then you should be fine.

[Paddy]

We recently upgraded my sons mobile. We took him down to the 3 shop so that he could feel the handsets and find one that is suitable. Given that he's blind his requirements are pretty specific. He obviously cannot have a touch screen phone and needs one which is compatible with his talks screen reading software. I told the guy this and he showed us a Nokia 6700. I asked about the operating system and he said it's the same as in his current N95. That was about 3 weeks ago. Last weekend we tried to load talks onto his new phone only to discover that this phone uses Symbian s40 and not s60 or s80 as required by his sw. I've not contacted 3 yet, but any suggestions how I should proceed with this. Obvioulsy they will not want to take this phone back but without talks it's useless to him.

I get really annoyed about mobile phone manufactures not facilitating the blind and people with disabilities. It maybe worth contacting Peter White who is bind and a radio presenter http://www.bbc.co.uk/radio4presenters/peter_white.shtml
Peter White is a really good down to earth man. The more fuss about these types of problems the better things will get in the future.

[chef]

You were incorrectly advised by the sales assistant and purchased the phone based upon that false information. Therefore you want to exchange the phone to a more suitable product that meets your needs given that you bought it with the main requirement that it works with the talk software so that your son can use it.

Pretty straightforward I'd say, they messed up with their in shop advice, go back to the shop to the same assistant and demand an exchange.

[Pondlife]

Obvioulsy they will not want to take this phone back but without talks it's useless to him.

Why not?

Turn up and make a fuss. Take your son with you.

[BoredBloke]

We recently upgraded my sons mobile. We took him down to the 3 shop so that he could feel the handsets and find one that is suitable. Given that he's blind his requirements are pretty specific. He obviously cannot have a touch screen phone and needs one which is compatible with his talks screen reading software. I told the guy this and he showed us a Nokia 6700. I asked about the operating system and he said it's the same as in his current N95. That was about 3 weeks ago. Last weekend we tried to load talks onto his new phone only to discover that this phone uses Symbian s40 and not s60 or s80 as required by his sw. I've not contacted 3 yet, but any suggestions how I should proceed with this. Obvioulsy they will not want to take this phone back but without talks it's useless to him.