While trying not to rant I just said perhaps ask the guy in question not to be so personal in future, and that he didn't really seem to get it.
He made the valid point that just because one person makes a mistake it's not really a reflection of the company as a whole. Which is true, guess we've all got stories to tell about great agencies that others can't stand. He was professional about it, so yes, I'd use that agency, just not the guy I spoke to.
Off to get a life now.

Leave a comment: