Oh Dear: BT’s plan for UK call-centre jobs runs into trouble

[badgerpig]

totally counter-productive,

nothing wrong with shifts as long as its worked on patterns, agreed its not the ideal scenario but if its on a fair rota, surely working shifts is better than signing on or being on the bench, then again it isnt the hard working contractor species we're talking about here,
its the whinging pampered permies that run the unions

"please dont change my working pattern my head might fall off, Ive worked in this cupboard for 28 years man and boy and Im too long in the tooth to change, I need a duvet day to get over the shock, wheres my personal development coach?"

[tim123]

WTF has the Indian working day got to do with it?

Any half-witted cretin would see you use the UK workforce in UK hours and the Indian call centre outside those hours.

The problem with that is that you have two sets of office/telecomms infrastructure to support.

If you have one office whose workers are willing to provide both shifts and one that wont, guess which office closes!

tim

[Diver]

Whussat?

Call girls complaining about long hours!

Oops!

[DSW]

Carry on at Your Convenience...

[George Parr]

Are BT selling their call centre services to multinationals who do need cover outside UK hours?

Probably more like we Brits wanting 24/7 service.

[Sysman]

WTF has the Indian working day got to do with it?

Any half-witted cretin would see you use the UK workforce in UK hours and the Indian call centre outside those hours.

Are BT selling their call centre services to multinationals who do need cover outside UK hours?

From the article:

The group’s problems stem from the disastrous performance by BT Global Services, which provides IT and telecoms services to big companies.

The division, once regarded as the jewel in its crown, hit trouble after it emerged it had consistently underpriced contracts and overestimated the cost savings that it could achieve.

The hidden cost of offshoring perhaps? It looks as if they bought the hype about what savings would be and have discovered the harsh reality.

[Zippy]

Good point RC. When I worked with an offshore co they changed their hours to suit us.
I believe some of them had children they had never seen.

[RichardCranium]

WTF has the Indian working day got to do with it?

Any half-witted cretin would see you use the UK workforce in UK hours and the Indian call centre outside those hours.

[d000hg]

That's just so lame. If BT force people to take 'dead' shifts that's one thing, but I bet they could find lots of jobless people willing to take those shifts, or current people happy to get some extra hours.

Bloody unions...

[JoJoGabor]

Oh for gods sake, another example of Unions making it harder for employers to setup in the UK. Do you get Unions in India? I doubt it

[milanbenes]

BT’s plan for UK call-centre jobs runs into trouble

http://business.timesonline.co.uk/to...cle6816393.ece


'It was supposed to save British jobs and boost a demotivated workforce, but a plan by BT to bring back thousands of call-centre jobs to the UK from India looks set to backfire.

Yet, however good its intentions, the plan has hit trouble amid fears from British workers about the hours that they would be required to work to cover the shifts met in India. Unions are concerned that employees could be forced to change their hours to meet the level of coverage provided on the sub-continent, which is 4½ hours ahead of the UK. The rota changes could involve working on Saturdays and Sundays and until 11pm and, they said, it was unfair to expect employees, especially those with families, to adopt such unsociable hours.'







Milan.