If in doubt, turn it off - the first person to call you is now the business owner! Ask them how soon they need it back, they will say "shall be down for no more than 10 minutes at any time" You tell them how much that will cost in terms of resiliency then you agree on an SLA of 4 hours.
Never fails
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Reply to: Advice needed - SLA owners
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Previously on "Advice needed - SLA owners"
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The business user is the owner of the SLA. If they aren't, what use is an SLA in the first place?
That said, most SLAs are utterly useless for their intended purpose anyway, since they do nothing to drive coninual improvement.
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Originally posted by pzz76077 View PostWhos paying for it and will the user be the owner when its complete?? Probably a joint ownership thing if its used internally.
PZZ
Have i just answered my own question?
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Originally posted by scooby View PostDoing some work identifying responsibilities...
Now, this is for an internal development of a new application. it is project delivered. No service managers, just users. Service desk and tech support only responsible for support.
There is no real owner, although the user will sign off.
Question: who is the owner of the SLA and will maintain this going forward?
Any relevant comments welcome!
Cheers
PZZ
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Advice needed - SLA owners
Doing some work identifying responsibilities...
Now, this is for an internal development of a new application. it is project delivered. No service managers, just users. Service desk and tech support only responsible for support.
There is no real owner, although the user will sign off.
Question: who is the owner of the SLA and will maintain this going forward?
Any relevant comments welcome!
CheersTags: None
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