BT to recall 2,000 call-centre jobs based in India

[RichardCranium]

They'll probably bring the Indian staff over here.

[shaunbhoy]

Hobson's choice, replacing sub-continent "whizzkids" with institutionalized deadbeat one-dimensional BT "engineers". On the upside, they will probably understand your query. On the downside, most of them will be a cross between Victor Meldrew and Mr Bean with no more notion of what constitutes good Customer Relations than the average Rottweiler.

[Menelaus]

<>Plenty cheapness

[pzz76077]

'The company had applied renewed focus on cost-cutting. By next March, it hopes to have slashed 30,000 jobs or one sixth of its 162,000-strong workforce. The plans will slash overheads by £1bn this year'.
http://www.thisismoney.co.uk/markets...page_id=3&ct=5


Im sure that the 30,000 staff that are leaving also refer to themselves as overheads as well.

PZZ

[pzz76077]

So these will be Tech Marinda ICT's ??

PZZ

[BrilloPad]

lets hope this is the beginning of the onshoring.

[Alf W]

Did this get commented on yesterday. Presumably BT are going to retrain all their benchies in the resource pool as call centre operatives.