Reply to: Help required for a Telephone Interview

[PaulCD]

thanks for everyones help all they wanted to know was if I could extract data in to something like Excel. Phone call took less then 5 minutes. Seems what the agent told me and emailed me was re-worded to make it sound like it was more than it was.

Good luck

[Drewster]

Seems what the agent told me and emailed me was re-worded to make it sound like it was more than it was.

Shock Horror!

[basshead]

[Zippy]

thanks for everyones help all they wanted to know was if I could extract data in to something like Excel. Phone call took less then 5 minutes. Seems what the agent told me and emailed me was re-worded to make it sound like it was more than it was.

Cool Fingers crossed you get the job (if you want it)

[GardenGirl]

thanks for everyones help all they wanted to know was if I could extract data in to something like Excel. Phone call took less then 5 minutes. Seems what the agent told me and emailed me was re-worded to make it sound like it was more than it was.

[GardenGirl]

JFGI

http://www.upenn.edu/computing/pennt...crystal10.html

Thanks that looks no different to any other wizard pretty sure anyone could do that

[cojak]

Thanks everyone. I know they use Remedy and Crystal Reports (which I do know have used). I wouldn't bother trying to bulltulip anyway because they would soon find out and get rid of me. I guess I was just really suprised with the route it had taken because they never said anything about it in the advert

Guess I'll find out more in just over 30 minutes

Remedy has a reasonable reporting facility which is easily learnt, and you can export to excel csv and manipulate from there.

Also take on board what Zara said re ITIL stuff, KPIs, top 10 incidents and the rest...

[Moscow Mule]

JFGI

http://www.upenn.edu/computing/pennt...crystal10.html

[GardenGirl]

Get ready to bulltulip.

If you've got a basic understanding that will be good enough. Anyway, what makes you think you'll have to "write queries"? Do they/you mean SQL? Maybe it's just clicking some buttons on a website to create an Excel spreadsheet.

Because I've been sent details in an email and it states they are going to ask questions on how I am going to write and design fully automated reports. In what it doesn't say, but seeing as they have previously mentioned Remedy that is my best guess.

[Bagpuss]

Don't say WHS in the interview or you'll come accross as a twat

[GardenGirl]

Thanks everyone. I know they use Remedy and Crystal Reports (which I do know have used). I wouldn't bother trying to bulltulip anyway because they would soon find out and get rid of me. I guess I was just really suprised with the route it had taken because they never said anything about it in the advert

Guess I'll find out more in just over 30 minutes

[Grinder]

yeah WHS how can you explain the method if you don't know what tools they use; Remedy, whatever.

[swamp]

Get ready to bulltulip.

If you've got a basic understanding that will be good enough. Anyway, what makes you think you'll have to "write queries"? Do they/you mean SQL? Maybe it's just clicking some buttons on a website to create an Excel spreadsheet.

[zara_backdog]

Would most reports be autogeneated by what ever servicedesk package they are using? If not they should be - prehaps go down this route. But as others have said do not go into the techie side of it.

Use you service management skills and a bit of ITILstuff saying you would need to analyse how you would report on KPI's, SLA's, top 10 incidents and problems etc. depending on their service management logging system.

Good Luck.

[Platypus]

Maybe ask them to explain what tools they use and so on before you volunteer what you know in that area (or not)