Originally posted by GardenGirl
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Reply to: Help required for a Telephone Interview
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Previously on "Help required for a Telephone Interview"
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Originally posted by GardenGirl View Postthanks for everyones help all they wanted to know was if I could extract data in to something like Excel. Phone call took less then 5 minutes. Seems what the agent told me and emailed me was re-worded to make it sound like it was more than it was.
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thanks for everyones help all they wanted to know was if I could extract data in to something like Excel. Phone call took less then 5 minutes. Seems what the agent told me and emailed me was re-worded to make it sound like it was more than it was.
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Originally posted by Moscow Mule View Post
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Originally posted by GardenGirl View PostThanks everyone. I know they use Remedy and Crystal Reports (which I do know have used). I wouldn't bother trying to bulltulip anyway because they would soon find out and get rid of me. I guess I was just really suprised with the route it had taken because they never said anything about it in the advert
Guess I'll find out more in just over 30 minutes
Also take on board what Zara said re ITIL stuff, KPIs, top 10 incidents and the rest...
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Originally posted by swamp View PostGet ready to bulltulip.
If you've got a basic understanding that will be good enough. Anyway, what makes you think you'll have to "write queries"? Do they/you mean SQL? Maybe it's just clicking some buttons on a website to create an Excel spreadsheet.
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Thanks everyone. I know they use Remedy and Crystal Reports (which I do know have used). I wouldn't bother trying to bulltulip anyway because they would soon find out and get rid of me. I guess I was just really suprised with the route it had taken because they never said anything about it in the advert
Guess I'll find out more in just over 30 minutes
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yeah WHS how can you explain the method if you don't know what tools they use; Remedy, whatever.
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Get ready to bulltulip.
If you've got a basic understanding that will be good enough. Anyway, what makes you think you'll have to "write queries"? Do they/you mean SQL? Maybe it's just clicking some buttons on a website to create an Excel spreadsheet.
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Would most reports be autogeneated by what ever servicedesk package they are using? If not they should be - prehaps go down this route. But as others have said do not go into the techie side of it.
Use you service management skills and a bit of ITILstuff saying you would need to analyse how you would report on KPI's, SLA's, top 10 incidents and problems etc. depending on their service management logging system.
Good Luck.
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Maybe ask them to explain what tools they use and so on before you volunteer what you know in that area (or not)
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