Reply to: Support cost calc

[Manic]

lol Faqqer correct I meant 52*7*24.

[Sysman]

365*24, surely? (or 52*7*24)

If it's a defence contractor, that's why a pair of pliers works out at 300 quid plus VAT.

[Cheshire Cat]

365*24, surely? (or 52*7*24)

I thought he was planning on running it for 7 years.

[TheFaQQer]

Can anyone tell me miniumum staff required to staff a 365*7*24 operation?

365*24, surely? (or 52*7*24)

[gingerjedi]

It depends on what you're supporting. If a lot of this stuff can be self monitoring / healing, you can have people on call which will reduce the amount of staff you need.

Oi! Whose side are you on??

[Manic]

True. I think a lot of this will depend on the volumes. Thanks for input.

[b0redom]

It depends on what you're supporting. If a lot of this stuff can be self monitoring / healing, you can have people on call which will reduce the amount of staff you need.

[Manic]

4

3* 8 hour shifts plus a reserve.

Actually if you ask my current ClientCo, 2161;

1 who does the work.
1 who pretends to be able to take over but can’t.
1 Team Manager
1 Project Manager
1 Compliance Officer
2 Project Secretaries
362 Purchasing Managers
737 HR Consultants
62 Lean Six Sigma Consultants
27 Process Managers
960 Bob Shawadiwadis to produce untested cack
5 directors to take most of the money
1 agent to take 30% of the money and complain that margins are under pressure

There are 168 hours a week, even dividing by 4 gives a 42 hour week each. Then add on Hols/Sick must be a lot more.

[Manic]

This is 1st 2nd line, so again I'm assuming minium staff, if they want 2 on shift they can double the quote

[Mich the Tester]

4

3* 8 hour shifts plus a reserve.

Actually if you ask my current ClientCo, 2161;

1 who does the work.
1 who pretends to be able to take over but can’t.
1 Team Manager
1 Project Manager
1 Compliance Officer
2 Project Secretaries
362 Purchasing Managers
737 HR Consultants
62 Lean Six Sigma Consultants
27 Process Managers
960 Bob Shawadiwadis to produce untested cack
5 directors to take most of the money
1 agent to take 30% of the money and complain that margins are under pressure

[darmstadt]

We ran 3 mainframes 365x7x24 supporting over 5000 users sometime back with only 2. Automation is the new support staff

[Clippy]

Assume 25 days hols, 40 hour week.

I did a google search and someone has posted a minium 5.4 FTE, is that accurate?

If it's on the internet, then yes take it as gospel.

[Manic]

Assume 25 days hols, 40 hour week.

I did a google search and someone has posted a minium 5.4 FTE, is that accurate?

[gingerjedi]

1x Indian will do it, his twin brother will probably do the late shift but he won’t tell you that.

[darmstadt]

What about holidays?

What are they?