LLoyds is pants

[blacjac]

How did he find out it had been changed to "no its not" ?

If your password doesn't match then, normally you are asked additional security questions, then you can reset the password - nobody who is talking to the customer should have full view of the password or relay it to a customer.

There's your key word right there

[Bluebird]

How did he find out it had been changed to "no its not" ?

If your password doesn't match then, normally you are asked additional security questions, then you can reset the password - nobody who is talking to the customer should have full view of the password or relay it to a customer.

[The Lone Gunman]

They seemed to gloss over the fact that staff can change passwords and the passwords are plain text.
Shouldn't they have a system where the password is keyed in like a text message and the staff can only see 3 chars at a time.
Probabaly not very useable for old biddy customers though.

This must be someone who has access to raw data.
When I have phoned them they ask for random digits from your password. I did enquire of the chap at the other end and he told me his terminal gives him the digits to ask for and the expected reply. The normal users can not see the password.

[crack_ho]

They seemed to gloss over the fact that staff can change passwords and the passwords are plain text.
Shouldn't they have a system where the password is keyed in like a text message and the staff can only see 3 chars at a time.
Probabaly not very useable for old biddy customers though.

[NickFitz]

I like the fact that the loyal member of staff who tried to dissuade the customer from using anti-Lloyds phrases as a password has been sacked.

All they said is that that person no longer worked there, not that they were sacked. Maybe a position opened up in the local KFC? Cleaning the bogs there has got to be better than working in a Lloyds call centre... or even as a Lloyds branch manager.

[blacjac]

I like the fact that the loyal member of staff who tried to dissuade the customer from using anti-Lloyds phrases as a password has been sacked.

The one who changed his password for him has been sacked, not the one who wouldn't let him change it back.

[Bagpuss]

I think people who say pants, when they mean underpants, are underpants.

[Alf W]

I like the fact that the loyal member of staff who tried to dissuade the customer from using anti-Lloyds phrases as a password has been sacked.

[Clippy]

Apparently.

Cue linky to a previous posting of this story.