Reply to: TFL/SW trains vs. Me

[boredsenseless]

I always top up the old fashioned way, at the end of the day each week at the station. Can't be bothered with this online nonsense.

Spoken like a true IT professional, we may make our livings writing and designing these things, but do we trust them ourselves? Do we ****!

[rootsnall]

I'll send them a letter with the receipt and everything and not worry about it until I hear something.

Expect the court summons and threat of debt collectors then ! Sounds like a minumum 20 phone calls and 5 letters job to me.

[Spacecadet]

is this the same transport system thats supposed to be the best in the world??

[DBA_bloke]

What a load of b*llocks. Classic example of technology not satisfying the needs of the user.

Indeed! Bloody contractors!

[beaker]

Don't forget to keep a copy of your receipt.

What a load of b*llocks. Classic example of technology not satisfying the needs of the user.

I always top up the old fashioned way, at the end of the day each week at the station. Can't be bothered with this online nonsense.

[Jog On]

Funnily enough that day the headline of the standard read:

"Oyster card to extend to trains!"

Thing is I didn't pay the penalty I just filled out one of those forms that gives you 10 days to pay it just so I could get out of the station and into work.

I know that if you don't pay it it goes up and they start their cellections procedure, I don't want it to get that far but now they're being very uncooperative. I'll send them a letter with the receipt and everything and not worry about it until I hear something.

[NickFitz]

all this oyster card blx and charging it online and then activating the card at the stations, this is the kind of IT system developed by someone who wouldn't actually have to use it

To add to the fun, at some stations you have to select the actual line you're going to be travelling on. So if, for example, you get to Hammersmith station but it turns out the Hammersmith & City line is closed (not uncommon), you can't collect the top-up using the card readers for the District and Piccadilly lines. In fact, you can't collect it at all until they get the closed line open again.

WTF?

[PRC1964]

TFL seem to have made the most complicated system they could think of

all this oyster card blx and charging it online and then activating the card at the stations, this is the kind of IT system developed by someone who wouldn't actually have to use it

feck's sake what a system


Milan.

Developed by a company with the initials d, e & s though not in that order.

[DBA_bloke]

Would prefer it if you actually did next time.

Thanks

Spoken like a gentleman, sir.

[EDIT] Anyway Mr. Jog-fecking-On, why not put on yer Asics pumps and .. er ... jog?

[Jog On]

Don't ring up - write enclosing a copy of your receipt and don't forget to explain about the card reader problem. You obviously paid up so they should stop this nonsense now.

Useful info though. I didn't know the top up thingy only worked at tube barriers.

Thanks, I think I'll do that.

[MrRobin]

TFL are a bunch of proper muppets sometimes. It's not the technology or the infrastructure or the oyster cards that are at fault, it's the low level staff's inability to deal with any sort of issue or error that may occur. Their immediate stance is ££FINE! or SCUM FAREDODGER! presumably because they have to deal with lots of them every day.

I had an experience when I asked for a monthly Z1-6 renewal, but they started it on the wrong date so for 1 day I had no ticket and got the penalty. I wrote the penalty reclaim letter explaining this and eventually got the £20 back, but what a palaver

[milanbenes]

TFL seem to have made the most complicated system they could think of

all this oyster card blx and charging it online and then activating the card at the stations, this is the kind of IT system developed by someone who wouldn't actually have to use it

feck's sake what a system


Milan.

[Zippy]

Don't ring up - write enclosing a copy of your receipt and don't forget to explain about the card reader problem. You obviously paid up so they should stop this nonsense now.

Useful info though. I didn't know the top up thingy only worked at tube barriers.

[Jog On]

I read all of that and nearly died of clinical depression and abject boredom by time I reached the end. Cheer up, FFS!

Would prefer it if you actually did next time.

Thanks

[Moscow Mule]

am I glad I don't live in Laaaaaaaaaaaaaaaandan

Milan.

Neither does JogOn - Hampton, it's almost the countryside!