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Here up North that's a good rate. Clients/agencies tend to take the pee a bit with specs though. It's not unusual to see an ad for minimum MCSE 2003 with equivilant Cisco knowledge for £10-12 per hour.
A good Desktop Support monkey (such as myself ) doesn't just fix a printer or whatever, they serve as pretty much the only point of contact with IT that can actually function socially. The Helpless desk tends to be monosyllabic numbskulls who don't record the calls details and the 3rd line/server bods can't speak in anything less that 100% geek-speak - or are of the opinion actually speaking to users is beneath them.
Unfortunately clients will take the cheapest spaz who then screws things up, annoys the userbase and puts the clients off either taking on contractors in the future or risk paying more for a quality guy (me again ).
So you're contradicting yourself and you're the cheapest spaz?
Here up North that's a good rate. Clients/agencies tend to take the pee a bit with specs though. It's not unusual to see an ad for minimum MCSE 2003 with equivilant Cisco knowledge for £10-12 per hour.
A good Desktop Support monkey (such as myself ) doesn't just fix a printer or whatever, they serve as pretty much the only point of contact with IT that can actually function socially. The Helpless desk tends to be monosyllabic numbskulls who don't record the calls details and the 3rd line/server bods can't speak in anything less that 100% geek-speak - or are of the opinion actually speaking to users is beneath them.
Unfortunately clients will take the cheapest spaz who then screws things up, annoys the userbase and puts the clients off either taking on contractors in the future or risk paying more for a quality guy (me again ).
Are we talking 1st line/helpdesk or 1st/2nd or 2nd/3rd line?
"desktop support" is wooly
Without a Must Consult Someone Else £20-25/h is decent for "desktop support"
Depends who you're supporting as well, traders and investment bankers pay well. I've seen some "desktop" roles offering £30 but when you tread the actual jobspec it's more 3rd line.
true, maybe I've just forgotten my roots. My first couple of contracts (generalist Excel macros and Access!) were on those kinds of rates and I was blooming grateful at the time.
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