Who to complain to

[mcquiggd]

I must be getting old, rebooting a phone...

My pda actually has Windows Update on it
(pre-release Windows Mobile 6)

[Epiphone]

If you've had it less than 12 months T Mobile shold fix it. They'll squirm and lie that you have to get in touch with Sony but they're wrong. Threaten em with Trading Standards.

All CellCo companies do the "after 28 days its nowt to do with us" bollocks. They're all wrong.

[BoredBloke]

I never said it was a big problem, just one which is really annoying, especially as it is the phone which agents call me on. But if you are up for trading problems - I'll trade you the looming kidney transplant my wife is likely to have in the next couple of months - depending on her mums' results - as she is the donor. I'll trade you that for one of yours.

[milanbenes]

Tony,

'The phone is a Sony Ericsson k800i and what it is doing is failing updating the lists of numbers dialed and more importantly, the numbers and details of any missed calls. So if I miss a call, unless the caller leaves a message then I have no way of telling that a call has been missed and no number to return the call.',



I wish I had your problems !


Milan.

[MrsGoof]

Also SE's website says to reboot the phone every now and again

http://www.sonyericsson.com/spg.jsp?...s1_1&pid=10407


Good luck

hmm Smells of Microsoft

[BoredBloke]

suspect you are right about the limited number of numbers it can hold in this register - deleted them and it seems to be working - for the moment at least

[ChimpMaster]

Hi, my phone is the same as yours and does the same, I actually thought I was going mad or had f*cked up some of the settings, let me know how you get on. I got mine from O2 Islington, around August last year. There is a button on the phone that will auto look for a firmware update for the phone, I would try it but my phones internet access is screwed as well.

Ivor, the link I gave above to SE website will allow you to download updates to your phone using the USB cable you gto with ur phone. The latest software version is :
CXC1250210
R1CB001
060608

Check this on ur phone under Settings-->General --> Update Service --> Software Version.

[Ivor1]

My mobile has developed a fault which is driving me nuts at the moment and wanted to get your opinions as to who I should contact about it.

The phone is a Sony Ericsson k800i and what it is doing is failing updating the lists of numbers dialed and more importantly, the numbers and details of any missed calls. So if I miss a call, unless the caller leaves a message then I have no way of telling that a call has been missed and no number to return the call.

I spoke to my provider and they said I should get in touch with Ericsson as it is a phone fault. However all they say to do is reset the software on the phone, which I have done with no joy. My argument is that the phone was part of my contract with t mobile and if they cannot talk me through fixing this, should provide me with a replacement handset.

Hi, my phone is the same as yours and does the same, I actually thought I was going mad or had f*cked up some of the settings, let me know how you get on. I got mine from O2 Islington, around August last year. There is a button on the phone that will auto look for a firmware update for the phone, I would try it but my phones internet access is screwed as well.

[Cliphead]

Also SE's website says to reboot the phone every now and again

http://www.sonyericsson.com/spg.jsp?...s1_1&pid=10407


Good luck

I must be getting old, rebooting a phone...

[BoredBloke]

Cheers!

[ChimpMaster]

Also SE's website says to reboot the phone every now and again

http://www.sonyericsson.com/spg.jsp?...s1_1&pid=10407


Good luck

[BoredBloke]

You know I hadn't even spotted the bit about cleaning out the call lists! Good effort!

[ChimpMaster]

I have similar problem with my K800i , it seems to only be able to store a limited amount of calls dialed/received/missed.

I find that I can clear out all calls details, turn my phone off/on and it's usually OK for a while again.

Have you also tried to update the software on the phone to make sure it's the latest version?

I presume ur not insured, as that would be the easiest thing to go by?

[BoredBloke]

My mobile has developed a fault which is driving me nuts at the moment and wanted to get your opinions as to who I should contact about it.

The phone is a Sony Ericsson k800i and what it is doing is failing updating the lists of numbers dialed and more importantly, the numbers and details of any missed calls. So if I miss a call, unless the caller leaves a message then I have no way of telling that a call has been missed and no number to return the call.

I spoke to my provider and they said I should get in touch with Ericsson as it is a phone fault. However all they say to do is reset the software on the phone, which I have done with no joy. My argument is that the phone was part of my contract with t mobile and if they cannot talk me through fixing this, should provide me with a replacement handset.