I had great customer service at Curry's/PCWorld/Carphone warehouse yesterday - won't bore you with the story but ultimately crap customer service only really exists when companies refuse to allow their staff to provide good customer service - e.g they do not allow them enough time to deal with customers or they put in place restrictive, convoluted and illogical processes designed mainly to frustrate the customer in the hope they will just give up.
(although there are some people who work in the service industry who maybe should consider a career change)
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Reply to: Efficient customer service
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Previously on "Efficient customer service"
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Originally posted by BR14 View PostToady
It’s easy to complain but sometimes companies and the people in them go the extra mile and we should celebrate that. It’s also good for the mind not to be so negative all the time.
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If it'd been a story about how awful my EasyJet experience had been, there would have been all kinds of "yeah, right buddy. Those scum. You gotta fight - take the bastards to court." etc.
I wasn't expecting to get anything other than my flight costs refunded. Fact was, not only did I get my additional expenses back, but the process was simple.
Sorry if it goes against your Ebenezer Scrooge paradigm, but suck it up, princessess. Sometimes, corporations get it right.
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There must be a story in here somewhere, I just need to reach out for my microscope to find it.
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Originally posted by NotAllThere View PostOur flight to Venice last week was cancelled due to Italian ATC going on strike. So we bought train tickets to get us there. Not only did EasyJet refund our flights, they also compensated us the difference between the flight cost and the train tickets - some £200 more.
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Originally posted by NotAllThere View PostOur flight to Venice last week was cancelled due to Italian ATC going on strike. So we bought train tickets to get us there. Not only did EasyJet refund our flights, they also compensated us the difference between the flight cost and the train tickets - some £200 more.
In fact, since EasyJet refunded us the cost of hold luggage and of course the train doesn't charge, I think we're a little ahead of the deal!
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Efficient customer service
Our flight to Venice last week was cancelled due to Italian ATC going on strike. So we bought train tickets to get us there. Not only did EasyJet refund our flights, they also compensated us the difference between the flight cost and the train tickets - some £200 more.
In fact, since EasyJet refunded us the cost of hold luggage and of course the train doesn't charge, I think we're a little ahead of the deal!Tags: None
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