Efficient customer service

[original PM]

I had great customer service at Curry's/PCWorld/Carphone warehouse yesterday - won't bore you with the story but ultimately crap customer service only really exists when companies refuse to allow their staff to provide good customer service - e.g they do not allow them enough time to deal with customers or they put in place restrictive, convoluted and illogical processes designed mainly to frustrate the customer in the hope they will just give up.

(although there are some people who work in the service industry who maybe should consider a career change)

[JHadd]

That's absolutely great...few people have that luck.

[woohoo]

Toady

I don’t think so, just good to hear about good service. I was on twitter recently complaining about the rac, pretty awful service from them. But I didn’t rush to praise Volvo who fixed and delivered the misses car in record time after hearing our woes with the rac.

It’s easy to complain but sometimes companies and the people in them go the extra mile and we should celebrate that. It’s also good for the mind not to be so negative all the time.

[NotAllThere]

If it'd been a story about how awful my EasyJet experience had been, there would have been all kinds of "yeah, right buddy. Those scum. You gotta fight - take the bastards to court." etc.

I wasn't expecting to get anything other than my flight costs refunded. Fact was, not only did I get my additional expenses back, but the process was simple.

Sorry if it goes against your Ebenezer Scrooge paradigm, but suck it up, princessess. Sometimes, corporations get it right.

[BR14]

It’s nice to hear a positive story for once.

Toady

[woohoo]

It’s nice to hear a positive story for once.

[fullyautomatix]

There must be a story in here somewhere, I just need to reach out for my microscope to find it.

[greenlake]

Our flight to Venice last week was cancelled due to Italian ATC going on strike. So we bought train tickets to get us there. Not only did EasyJet refund our flights, they also compensated us the difference between the flight cost and the train tickets - some £200 more.

You obviously weren't travelling with a camel, were you....?

[Troll]

Our flight to Venice last week was cancelled due to Italian ATC going on strike. So we bought train tickets to get us there. Not only did EasyJet refund our flights, they also compensated us the difference between the flight cost and the train tickets - some £200 more.

In fact, since EasyJet refunded us the cost of hold luggage and of course the train doesn't charge, I think we're a little ahead of the deal!

Cool story Bro

[NotAllThere]

Our flight to Venice last week was cancelled due to Italian ATC going on strike. So we bought train tickets to get us there. Not only did EasyJet refund our flights, they also compensated us the difference between the flight cost and the train tickets - some £200 more.

In fact, since EasyJet refunded us the cost of hold luggage and of course the train doesn't charge, I think we're a little ahead of the deal!