Mesh Customer services suck

[AtW]

If you returned it (or requested RMA) within 7 days of receiving goods then you are fully within your rights.

No retailers like offering refunds, especially for big ticket items - just hold firm and you will win, if necessary sue them in small claims court (though it should be last resort), if nothing else you will gain very valuable experience.

[DaveB]

Bought a PC from them a few weeks back. It arrived late after many irritating phone calls to them to try and get a delivery date. The best they ever managed was "sometime in the next 3 days".

On arrival we opened it and set it up. The DVD didnt work properly, it would only play CD and not DVD's and the windows xp license label was badly damaged and you couldnt read the license number.

The materials that were packed with it were badly crumpled and stuffed into a box any way they would fit. All in all I strongly suspected it was a previously sold and returned unit. Wrote to them and ranf them to request a refund.

Rang them again and eventually got a returns number and sent it back.

Rang them today to find out why the refund hadn't been processed. Was told the DVD player wasnt broken at all, that the damage to the license label was normal and they didnt have to give us a refund at all. Further more they weren't going to.

Ended up having to call Consumer Protection and with their support send another letter threatening them with court action if they dont cough up the refund as required under the Distance Selling regulations.

Waiting to see what happens next.

[DimPrawn]

And diagnosing and fixing hardware faults is easy too.

[AtW]

You don't have to be threaded to buy parts and build your own comps ffs!

[martinb]

Rude, obstinate, unhelpfull and downright shoddy.

Dont touch with a barge pole.

Heard the same elsewhere, but my experience with them was very positive. We agreed on the phone there was a problem with a SATA cable, they sent me a new one first class post, arrived next day. Computer fixed.

[MrsGoof]

Rude, obstinate, unhelpfull and downright shoddy.

Dont touch with a barge pole.

you shuold have tried the bangalore office then!

[BoredBloke]

British customer service strikes again

What happened?

[DaveB]

Rude, obstinate, unhelpfull and downright shoddy.

Dont touch with a barge pole.