Desktop support way forward

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northernladuk replied

11 December 2009, 10:57
"I can't go into programming because..." maybe IT isn't for you?"

Or management either..

Bring me solutions not problems.....

It's not a problem.Its an opportunity!

Ad infinitum...
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nomadd replied

10 December 2009, 17:40
Originally posted by northernladuk View Post

Insourcing is the new outsourcing! Plenty of them coming back. Might be staffed with the same guys as the outsourced one granted but they are starting to trickle back.

WHS. ^^

To OP: Don't give up on IT yet. It still pays more than most jobs if you have the right skills. Getting and maintaining the right skills is your responsibility. Mind you, with an attitude of "I can't go into programming because..." maybe IT isn't for you?"

Nomadd
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northernladuk replied

10 December 2009, 17:01
Originally posted by mobi View Post

Call centre? LOL Do we have any call centre left here yet?

Insourcing is the new outsourcing! Plenty of them coming back. Might be staffed with the same guys as the outsourced one granted but they are starting to trickle back.
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mobi replied

10 December 2009, 16:38
Call centre? LOL Do we have any call centre left here yet?
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jmo21 replied

10 December 2009, 16:30
call centre?
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northernladuk replied

10 December 2009, 13:50
What about moving in to team leading? You should be able lead a technical team by now surely? Go to team lead and start up the management tree?
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singhr replied

10 December 2009, 12:17
Originally posted by Joeuker View Post

I cant go into developing / programming because I have an MCSE and not C++ for example and if I get a C++ or similar I have no experience.

Any advise on that one?

Don't give up so easily. There aren't any laws forbidding you. I for one have bulsh**d my way into a number of roles considered above my capability over the years and soon caught up. Keep your expectations low on rate/salary and you wont be dissapointed. Good luck and do let us know how you get on.
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Bunk replied

10 December 2009, 12:03
Originally posted by Joeuker View Post

I cant go into developing / programming because I have an MCSE and not C++ for example and if I get a C++ or similar I have no experience.

Any advise on that one?

Come on, this is a wind-up isn't it?
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Growernotashower replied

10 December 2009, 12:00
What about moving into the security side? working towards CISSP?
Firewall config etc moving up to design
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Crumlin replied

10 December 2009, 11:59
India?? Sooo last year. I'm about to sit on a Conferance call to hear all about how server\database\network etc are going to be sent off to Vietnam by end of next year!!

Scarily, the button pushers and box jugglers are the only UK bods being left with any type of role in the new order of this large outsourcing fiasco. Everything else is off overseas.

Run away from IT. I'm trying to, just no idea where to go
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stek replied

10 December 2009, 11:57
Minefield Consultant and Solitaire Expert?
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mobi replied

10 December 2009, 11:57
Avoid Microsoft technology and move to Unix/network administration roles [which will be easier for your to migrate from desktop support]

Unix jobs will be on market years to come.

You can do MSCE if you want, but you're unlikely to get a job in this market as developer just after finishing the course. Everyone will ask for real project experience.
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Support Monkey replied

10 December 2009, 11:47
Originally posted by Joeuker View Post

I have been doing desktop support / 2nd line for 5 years now and quiet stuck in terms of moving forward from this. What path could I take from here. I cant go into developing / programming because I have an MCSE and not C++ for example and if I get a C++ or similar I have no experience.

Any advise on that one?

Your right to looking to move on, Desktop is dead, lets face it unless your working in some kind of technical backwater all desktop do now is swap boxs and as time moves on web based apps, thin client, and cloud computing will remove the need for Support on the ground.

If you have MCSE you want to look towards more server\database or network roles learn some SQL, App Packaging, VMware, Citrix or go the Cisco route for networking.

Or change completely and get some development certification and hope you get lucky of course you will also need to learn to speak Indian for that one
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Joeuker started a topic Desktop support way forward

9 December 2009, 21:49
Desktop support way forward

I have been doing desktop support / 2nd line for 5 years now and quiet stuck in terms of moving forward from this. What path could I take from here. I cant go into developing / programming because I have an MCSE and not C++ for example and if I get a C++ or similar I have no experience.

Any advise on that one?
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