Terrible experience with Aston Carter agency - beware!

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scooby replied

19 June 2012, 12:14
Originally posted by BrilloPad View Post

I bet some of it depends who the client is. No agency is going to mess around with the IBs. But AC have alot of smaller clients.

Ah, mine wasnt a IB but was a v big client based near Embankment...
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BrilloPad replied

19 June 2012, 12:08
Originally posted by scooby View Post

Still dont get it... My last contract was with these lot and I had no issues, generally paid within 5 working days etc. Must be luck of the draw!

I bet some of it depends who the client is. No agency is going to mess around with the IBs. But AC have alot of smaller clients.
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Kanye replied

19 June 2012, 11:15
they are absolute t0ssers of the highest order
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scooby replied

19 June 2012, 10:31
Originally posted by northernladuk View Post

It appears someone didn't do their homework first....

aston carter site:contractoruk.com - Google Search

Search will all Aston Carter complaint threads... and there are alot.

Still dont get it... My last contract was with these lot and I had no issues, generally paid within 5 working days etc. Must be luck of the draw!
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northernladuk replied

19 June 2012, 10:08
It appears someone didn't do their homework first....

aston carter site:contractoruk.com - Google Search

Search will all Aston Carter complaint threads... and there are alot.
Leave a comment:
Sockpuppet replied

19 June 2012, 10:04
Originally posted by skebanga View Post

My only recourse is to take my business elsewhere, which I have done,

You're not their customer. The client is their customer. Get a few of those to leave with you and they might take note otherwise they won't give a flying ****.
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skebanga started a topic Terrible experience with Aston Carter agency - beware!

19 June 2012, 09:52
Terrible experience with Aston Carter agency - beware!

There seems little forum for me to rectify the failings of my last agency, Aston Carter. My only recourse is to take my business elsewhere, which I have done, and to inform others of my terrible experience in the hope they will not have to suffer the issues I did, which is what I'm doing here.

I submitted an invoice to Aston Carter in September 2011. It was paid last week, 9 months later, after much wailing and gnashing of teeth!

Repeated attempts to communicate were met with silence... not only from the payments team but also my so-called agent. No-one was ever available, phone calls were never returned, and as of this day, not a single email replied to!

Luckily I had a contact in the HR team of the company my services were contracted to. With a little bit of pressure from them, Aston Carter coughed up.

Did they really think that if they just stone-walled me they could get away with not paying? Were they waiting for legal action (an expensive avenue which I was reticent to explore) before they did anything?

Do yourselves a favour, take your business elsewhere. Aston Carter is not worthy of your business and not worth the pain of having to deal with.

Thank you for listening - my rant is over!
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