Should accountants work like this?

[gertysingh]

I used Moulton Johnson. They were okay, then there was a problem when a new guy took over my accounts. They screwed up, made excuses AND had zero accountability. I will NEVER use them again. Owners were just awful to deal with.

Perhaps Adrian might treat the OP better and not shove the blame back to the client. Customer service can be lacking and it would be great when partners recognise screw ups instead of defending poor service.

Am using a female accountant now as I think women are more responsible and have more "accountability" than men!

[ADRIANL]

I am sorry to hear your comments but feel I need to put the record straight.

As per the website, in addition to Freeagent software and support our service includes:

• Company Formation and Registration
• Registered Office Service
• Tax Planning Advice
• VAT Registration
• PAYE Registration
• Quarterly VAT Returns
• Monthly Payroll Administration
• Dividend Documentation
• Payroll End of Year Forms
• Filing of Annual Return
• Annual Financial Statements
• Corporation Tax Return

We are a firm of Chartered Accountants and have dealt with more than 15,000 clients since we started in 1996. The vast majority of our clients are extremely happy and give us glowing testimonials.

If your experience has fallen short of our usual high standards please send me a PM so that I can investigate and respond accordingly.

[eek]

Simples: moved to Crunch, much cheaper and better service. Their website is awesome and the staff are very helpful and friendly. I pay £70 per month.

Or just use the freebie version as I currently am. I may change to the paid version later this year but I'm still trying to find a reason to spend £860 on the very few bits I can't do myself.

[chef]

it definitely doesn't sound like you are getting the service you are expecting for your money.

do a search here for recommended accountants, many frequent this board, I would expect that having your questions answered promptly with professional advice is the bare minimum you should expect from an accountant. It seems that you are currently with one that doesn't meet this and so either go with the DIY payroll software option or look to moving accountants.

I was with SJD for several years before moving out of the country and found their service at all times to be helpful and professional. As I said, there are also several other accountants highly recommended on here.

[anddrew]

Thanks, now I see. I will move to the software option. I just thought that for good payment you can have someone professional dealling with your accounting, but now I understand that such thing does not exist.

[lucozade]

Simples: moved to Crunch, much cheaper and better service. Their website is awesome and the staff are very helpful and friendly. I pay £70 per month.

[SimonMac]

This is why I don't use an accountant, I use DIY Accounting Software, Payroll Software, Tax Return and most advice can be found with a little bit of research and I am in complete control of my company.







*Don't get me wrong I assume a good accountant is worth their weight in gold

[anddrew]

Hello,

I started contracting about two months ago and I work with "Planit Services" (planitservices.co.uk) accountants.

I pay them £120 monthly, but all the service I get from them is their website with software which allows me to create invoices, register bank transactions, pay myself salary and dividends etc.

Besides this I merely receive nothing from this agency and any of my questions they just ignore. For example, when I asked them to add my wife as a shareholder to my limited company, they said I need to do it myself via Company House. When I asked them how to issue salary slips and dividend vouchers, they just ignored me.

I am wondering: is it really so that a website + program for accounting costs £120 a month?

Do these things really work like this? Maybe there are cheaper options?