Invoice mistake

[dx4100]

Last reply.

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Point taken

[MarillionFan]

Funny thread...

I think trying to find out the correct way of dealing with a customer via a online forum with like minded people is a tad different though

Last reply.

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[dx4100]

Read this thread. http://forums.contractoruk.com/gener...lk-people.html

Everyone makes mistakes. I do all the time. It's called posting on CUK!

Now, get on the blower and talk to someone.

Funny thread...

I think trying to find out the correct way of dealing with a customer via a online forum with like minded people is a tad different though

[MarillionFan]

Cheers for the reply... Fair point.. It was the investigation angle I was more worried about. Doubt the customer will ever look at the invoice again.

Read this thread. http://forums.contractoruk.com/gener...lk-people.html

Everyone makes mistakes. I do all the time. It's called posting on CUK!

Now, get on the blower and talk to someone.

[dx4100]

but, if the customer has paid you then surely it's only their accounts dept that may care about the "mistake". make a note on your system what it should be, for any future reference/investigation, and that's it job done

Cheers for the reply... Fair point.. It was the investigation angle I was more worried about. Doubt the customer will ever look at the invoice again.

[chef]

but, if the customer has paid you then surely it's only their accounts dept that may care about the "mistake". make a note on your system what it should be, for any future reference/investigation, and that's it job done

[dx4100]

Why don't you do the thing that IT people are really bad at.

Pick up the phone, explain it to the accounts team and ask them what you need to do.

Asking the customer how to resolve your own **** up seems even more unprofessional than making the **** up in the first place. Nothing to do with being in "IT" or whatever...

I thought it would have a simple answer, emailed my accountant and will await their reply.

[cojak]

Why don't you do the thing that IT people are really bad at.

Pick up the phone, explain it to the accounts team and ask them what you need to do.

Sad but true....

[MarillionFan]

Why don't you do the thing that IT people are really bad at.

Pick up the phone, explain it to the accounts team and ask them what you need to do.

[dx4100]

How "wrong" is the date.

If they haven't noticed don't bother. The descriptions mean cack all. Just use the "services rendered" as its all encompasing.

Just file with the date on the invoice.

I stupidly left on the previous months line items, just changed the hours / amounts. So the amounts are correct but the description is referring to December instead of January. The actual invoice date is correct.

I think I want to reissue it just for clarity. Given the VAT rise etc and having to make clear that this was work done in January hence it should be charged at 17.5.

Would the way to do it be as described ? Change the description, reference and put on it Invoice Paid ?

Cheers

[Sockpuppet]

How "wrong" is the date.

If they haven't noticed don't bother. The descriptions mean cack all. Just use the "services rendered" as its all encompasing.

Just file with the date on the invoice.

[dx4100]

Just preparing a new invoice and noticed a mistake on last months. All the charges where correct but the descriptions and date relating to when the work was done are wrong.

They have already paid the invoice. Do I just reissue the invoice and write on the new invoice that the invoice has been PAID ?

Cheers