Originally posted by SeanT
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Reply to: Warning about 1st Online accountants
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Previously on "Warning about 1st Online accountants"
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< 4 weeks until my first year accounts are due, no response to my last comms...
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Originally posted by Rackers View PostSeanT,
I'm a first timer and I'm looking to use 1st Online.
Would you recommend them above some others on here and if so, why?
Many thanks
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Originally posted by Maslins View PostDevil's advocate for In Touch/Contratax/Dynamo:
- contractor wants to sign up with you month before year end.
- year end passes, they chase you to do year end accounts promptly, which you do.
- they leave, having maybe paid 2 months worth of fees.
Whilst I appreciate you may not love the situation, you're saying you'd accept that with good grace as just the way things go?
FWIW we'd typically have a halfway house, defo wouldn't charge full fees (as SeanT suggests we wouldn't have been paying for the FreeAgent account, or giving any advice during that time), but would want some additional one off charge where a client joins near the end of the year. No set rule on this, but circa 50% for the "missing months".
We would always seek to assess the viability of a client in terms of how long they are likely to continue operating through a PSC for but, of course you cannot project for all possible outcomes.
If an individual took advantage of the no switcher fee offer and then left after, say two months then the question really would be whether we should have spotted that during the initial conversation.
If any such accounts were intended to be more of a "one off" piece of work then fees would absolutely be discussed as the no switcher fee offer is open to clients signing up to our core (monthly) package.
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I've responded in line with the opinions above, and suggested £29.98 for four months would be an appropriate top up charge.
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Originally posted by Maslins View PostFair enough. We'd also discuss beforehand, and make any extra fee crystal clear before they signed up...so no nasty surprises, but we almost certainly would charge an extra fee.
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Originally posted by ContrataxLtd View PostIn your example it would involve a discussion with the client before they joined up but it would be likely that no catch up fees would apply (i'd like to review Freeagent first ideally) and if they left then i'd take it with a pinch of salt and forget about it. Doesn't happen often though and i'd normally advise that the previous accountant did the accounts and just give an extra month free on our fees to compensate, assuming there wasn't a reason that they had to move so quickly.
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Originally posted by eek View PostWhich is what I believe is happening here...
Started business 6th October, actually started trading 27th Feb, year end end of October, started paying £59.98+VAT a month on 4th March, request is for 4 x 58.98 =235.92+VAT.Last edited by SeanT; 24 November 2017, 11:28.
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Originally posted by Maslins View PostDevil's advocate for In Touch/Contratax/Dynamo:
- contractor wants to sign up with you month before year end.
- year end passes, they chase you to do year end accounts promptly, which you do.
- they leave, having maybe paid 2 months worth of fees.
Whilst I appreciate you may not love the situation, you're saying you'd accept that with good grace as just the way things go?
FWIW we'd typically have a halfway house, defo wouldn't charge full fees (as SeanT suggests we wouldn't have been paying for the FreeAgent account, or giving any advice during that time), but would want some additional one off charge where a client joins near the end of the year. No set rule on this, but circa 50% for the "missing months".
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Originally posted by SeanT View PostIt's alluded to in the Ts and Cs. They aren't really very explicit about it. It's certainly not highlighted at any time when you sign up or in initial communication / sales bumpf. But then I guess it wouldn't be would it. And I'm a business, not a consumer now...
Originally posted by Maslins View PostDevil's advocate for In Touch/Contratax/Dynamo:
- contractor wants to sign up with you month before year end.
- year end passes, they chase you to do year end accounts promptly, which you do.
- they leave, having maybe paid 2 months worth of fees.
Whilst I appreciate you may not love the situation, you're saying you'd accept that with good grace as just the way things go?
FWIW we'd typically have a halfway house, defo wouldn't charge full fees (as SeanT suggests we wouldn't have been paying for the FreeAgent account, or giving any advice during that time), but would want some additional one off charge where a client joins near the end of the year. No set rule on this, but circa 50% for the "missing months".
Martin
Contratax Ltd
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Devil's advocate for In Touch/Contratax/Dynamo:
- contractor wants to sign up with you month before year end.
- year end passes, they chase you to do year end accounts promptly, which you do.
- they leave, having maybe paid 2 months worth of fees.
Whilst I appreciate you may not love the situation, you're saying you'd accept that with good grace as just the way things go?
FWIW we'd typically have a halfway house, defo wouldn't charge full fees (as SeanT suggests we wouldn't have been paying for the FreeAgent account, or giving any advice during that time), but would want some additional one off charge where a client joins near the end of the year. No set rule on this, but circa 50% for the "missing months".
Leave a comment:
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