Abbey Business

[Denny]

Hello,

long time no speak. Has anyone had any issues with Abbey Business banking with regards to setting up future dated bill paymetns, but then found they had not been paid ??

It's probably me, but I am 99% sure when I filled in my VAT form last month (22 Sep) I set up a bill payment at the same time to come out of the bank the end of the month - the payment details are on the form and I remember copying them down - directly into the bill payment?

Anyway to cut a long story short I had a red reminder today from mr Vatman. I have checked online but there is no sign of a bll payment made or refused. As there is not mmuch going through the accounts I usually only do a catch up the end of every month.

Grovelling phone call tomorrow

I have the same problem with Abbey, from my personal account. Heaven knows how many times I've instructed them (in India) to make a bill payment, only to be promised it will be put through as soon as the computer is up and running, and then find it hasn't been done.

[ASB]

I am happy to with Abbey too, will check again at the next VAT quarter

Why not set up a duirect debit for the VAT payment, this way the VAT man takers the amount on the return 7 days later than its due date.

[foritisme]

I am happy to with Abbey too, will check again at the next VAT quarter

[chicane]

I can't fault the Abbey online banking system. It works and it's straightforward. However, they recently changed the way bill payments work to a two-step payment system, where the first step is where you set up the details of the payment and the second is where you actually make the payment. The reason for this being that you can store the payment details of a supplier once and use those details to pay the supplier several times.

Maybe you're falling foul of this?

[Swamp Thing]

Must be user error. I use Abbey Biz and find the Payment Schedule easy to use...As someone previously said, probably an extra Confirm click was needed?

[foritisme]

Fair enough - I hold my hands up, must be old age.

Spoke to a very nice lady at the VAT office and apologised. (cheque in the post !)

[MrsGoof]

sounds like user error

I've never had a problem.

[Sockpuppet]

Just asked my mate who uses Abbey and he said he's never had a problem with doing that.

Did you go all the way through...I know some have pages that look like it is all sorted but there is a final "confirm" button usually lurking somewhere on the page.

[cojak]

Honestly, we don't see you for months on end and when you do come home it's to ask for help.

You treat this place like a hotel/CAB/...

[foritisme]

Hello,

long time no speak. Has anyone had any issues with Abbey Business banking with regards to setting up future dated bill paymetns, but then found they had not been paid ??

It's probably me, but I am 99% sure when I filled in my VAT form last month (22 Sep) I set up a bill payment at the same time to come out of the bank the end of the month - the payment details are on the form and I remember copying them down - directly into the bill payment?

Anyway to cut a long story short I had a red reminder today from mr Vatman. I have checked online but there is no sign of a bll payment made or refused. As there is not mmuch going through the accounts I usually only do a catch up the end of every month.

Grovelling phone call tomorrow