Originally posted by pwep
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The HMRC advisor who explained the penalty situation to me when I called advised me to get the paperwork filed asap before they make a determination of the tax owed and that their determination amount was the final judgement. The liability for fines like these lies with you regardless of what your accountant has done. I have never known such an organisation as this. I saw a post on the forum that advised to contact the MD of Brooksons for issues like this as the customer service department are slow (give them a month or two for a response which you then have to chase). The MD has been really good at admitting the companies faults, but it does not take away the stress and frustration at having to deal with a company that charges £150 a month for a call centre accountancy practice that will more than often get a little something wrong.
The MD has admitted everything, to cover the resulting fines and 1 months compensation if i don't file a deadlock letter or go to the ICAEW. It just makes you wonder doesnt it.
My advise to anyone here is just to stay away from the big accountancy firms, try not to switch too much. Ensure your accountancy firm offer you an account manager and work with your accountants, be proactive in asking them questions. There are some really good accountants out there and believe me they stand out when it comes to companies like this one.


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