test please delete

**BrowneIssue** · 8 October 2009, 03:25

It is something else I was trained to do at college: present the form back with the erroneous data in it AND the error message at the same time.

**BrowneIssue** · 8 October 2009, 03:26

Some of these web forms that come back blank have loads of fields.

**BrowneIssue** · 8 October 2009, 03:26

The Co-Op Bank web banking is an example.

**BrowneIssue** · 8 October 2009, 03:27

And many of its error messages amount to just "No!".

**BrowneIssue** · 8 October 2009, 03:28

Most annoying is editing a standing order or direct debit.

**BrowneIssue** · 8 October 2009, 03:29

They do not fill the fields with the previous vales: they are presented to you blank.

**BrowneIssue** · 8 October 2009, 03:29

This means account names, sort codes, account numbers and amounts all have to be re-entered.

**BrowneIssue** · 8 October 2009, 03:30

This hugely increases the likelihood of errors being made.

**BrowneIssue** · 8 October 2009, 03:30

But why should they care about that? It is not to their detriment.

**BrowneIssue** · 8 October 2009, 03:31

If you end up making an incorrect standing order or direct debit because of their bad design, it does not cost them anything.

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