Worst customer service..

[BillHicksRIP]

HSBC's Gold Card Services. Based in Bangalore or somewhere. Had my credit card details pilfered by a mail order company I hadn't used in 3 years. I spotted the dodgy transaction, notified them, then spent 4 days trying to get it sorted out. I object to having my most personal of information discussed with a guy on the other side of the world who can't even pronounce my surname correctly. HSBC lost the business of my credit cards, a large personal loan and my mortgage as a result. Filled in my exit form with the reasons too. That felt good.

[privateeye]

BT no question about it. Tried to log a fault but nobody ever answered the phone for about 2 weeks. Could not log the fault on-line as a page saying no new fault reports would be taken during this busy period. After 2 weeks calling BT finally got through and explained to them the difficulties of contacting them and that I was having to use my mobile as my land line was out of action and this was costing me (no 0800 from mobiles) it was suggested that I should have used a public phone box - and they took 2 weeks to answer!!!. Really - do they think I'm going stand in a phone box for 2 weeks waiting for someone to answer.

BT then insisted the fault was a problem with my equipment and stated that if they come out they would bill me - anything to put me off reporting it. Their diagnostics said my phone was broken. When they finally came it was found that the fault was their problem - the line was broken underground and my phone was working perfectly as it did when I tested it on the neighbours line.

[Fleetwood]

Good service

I filled out a AVIS customer satisfaction questionnaire and complained that I had to wait too long in a queue to pick up the car.
Result - Grovelling apology by E-mail and a €25 discount voucher.
Well done Avis!

[deforce]

Ryan air. People say u get what u pay for, but I've flown a few budget airlines and these guys are top when it comes to sh*t customer service.

Aer Lingus must have head-hunted their Ops Manager, because they are just as bad nowadays. Regular delays, increasing in length as the day goes on because they can't meet the scheduled 1m 37 sec turnaround times.
Full of stag weekends / hen parties 'cause the tickets are cheap
Last time I was sat next to a junkie who decided to unbuckle her belt and ask her friend in the row behind for pills as the plane was on final approach. Oh how I chuckled as she tumbled down the aisle on touchdown

Timeshare on private jets is the way to go, if Alan Sugar is getting into the business it must be the next big thing!

[Clog II The Avenger]

I found the worst customer services

Wurst customer services

[DaveB]

NTL without a doubt.

Moved out of a flat 3 years ago to an area they didnt serve. Cancelled the contract as per T&C's. I'm still getting threatening letters from them and collection agencies about the supposed outstanding amount on the 12 month contract.

[mcquiggd]

I just dread calling a company such as a bank etc... and hearing that little 'click' after 10 minutes that means you are now being routed to the 'spillover' help desk in india. 15 more minutes, and then you get a somewhat agressive person insisting they need your 128-bit customer number - thats on the fourth page of the bill they sent out 6 months ago - before they can do anything, and having to spell out each letter / number 20 times.

Then being told the computer is down / the department I need to talk to (that was not listed on the automated options) closed 2 minutes ago, and I should call back for more fun and games tomorrow, thank you nicely.

[Fungus]

Dell. Atrocious, including 1 hour waiting on hold only to be told that they do not provide customer service on Saturday.

[wendigo100]

BT internet (now BT Yahoo). Especially when they introduce faults, such as now, where all my mail is suddenly being marked as spam. I don't need the hassle and waste of time.

Trying to explain via email to some Indian that no, I have not suddenly set up filters on every person who sends me mail, is like pulling teeth. This same thing has happened before, which took these w4nnkers weeks to sort out.

And on another occasion, their system suddenly started passing all spam through. The thick feckers kept insisting that I had turned off my Spamguard, which I hadn't. After several weeks I ended up having to write to the BT chairman to get a result.

They also owe me £200 of wrongly-billed call charges from a few years ago, but I gave up on that.

BT support is feckin, feckin, feckin useless, but I'm still glad I'm not with NTL.

[wendigo100]

Dell. Atrocious, including 1 hour waiting on hold only to be told that they do not provide customer service on Saturday.

They need a stabbing for that.

I used to get several calls that would cut off when I answered. I found out it was Dell, using one of those multi-call systems, trying to sell me extended warranty.