RBS 'Computer Glitch'

[Diver]

NatWest

Important Information for our customers

As a result of the technical issues over the last few days, some account balances may not be displaying correctly for customers. We would like to apologise to everyone impacted by this.

To help customers, we have extended opening hours in over 1000 branches on Monday 25th June from 8am to 7pm, and on Tuesday 26th June to Friday 29th June from 8am to 6pm.

The statement this morning was that everything would be back to normal by end of today?

Hmm!

[Scoobos]

I am pretty sure that this mess is going to have serious repercussions when the actual failure is done and dusted...

Sorry to those that have money in these accounts, but to be perfectly honest I hope that this gets worse and worse; anything to protect my future ability to gain meaningful work.

I know its selfish, and I want developing nations to do well and would support outsourcing of this nature if I'd EVER , just even once, seen it work out for the best interests of the company, its staff and customers - rather than a single exec team that come in "cut costs / increase the margin" then swan away with the big bonuses before the cracks start to show.

[Bumfluff]

Ive been a customer of them for 28 years but after this I am defiantly leaving them, a couple of days is not good but acceptable, now they are saying on there site payments out like direct debits etc might not go through over the next few days either, just as we hit month end.

[Doggy Styles]

Could there be a case of criminal negligence to answer here?

Just asking, IANAL etc.

[Diver]

Ive been a customer of them for 28 years but after this I am defiantly leaving them, a couple of days is not good but acceptable, now they are saying on there site payments out like direct debits etc might not go through over the next few days either, just as we hit month end.

I have 16 direct debits going out on the 1st. all but 5 of them have financial penalties for late payment that will total approx £300 in penalty charges. How many billions is this going to cost RBS/NatWest this week?

[MarillionFan]

I have 16 direct debits going out on the 1st. all but 5 of them have financial penalties for late payment that will total approx £300 in penalty charges. How many billions is this going to cost UK taxpayers this week?

ftfy

[MarillionFan]

I hope when RBS does the calculation of offshore versus onshore resource they add in the cost of this.

http://www.nypost.com/p/news/busines...Fp11vEZBREandP

Tens of millions.

[scooby]

Fack, I have a decent size invoice coming in this Friday... It better be fecking sorted!! At present, I dont seem to have been hit, if i do, I will be walking.

[AndrewK]

I can add to bobspuds experiences.

At a major software house, we visited the devs offshore.
These are the creme de la creme of developers in that area.

Was reviewing some code, and saw an issue I was dealing with quite often.

Q. "What does the program do in <condition>"
A. "Ah, yes, that's invalid so the program will crash.
Q. "Why crash, why not error trap?"
A. "No one has asked for it".


And that, for me, is the problem - it's hard enough explaining requirements to devs in the same location - but you really shouldn't have to explain that CRASH is bad, error handle is OK.

I would like to oppose your opinion. In this case Bobs are right – in general under error conditions application should crash. There is nothing worse than application which pretends that everything is fine even if situation is completely screwed up and in worst case even swallows exceptions. If you can ignore error, that should be specified if it is not – application should fail. As example if it is noisy input channel, which sometimes has so mistakes in data, it is ok ignore them, but even in that case you shouldn’t just catch all errors and pretend that everything is fine, but look for specific exception.

[Diver]

Fack, I have a decent size invoice coming in this Friday... It better be fecking sorted!! At present, I dont seem to have been hit, if i do, I will be walking.

I'll front you bus fare