Originally posted by wendigo100
Every station has ramps to get wheelchairs onto the train and specially trained staff for all disabled people. All ticket offices have special facilities for hard of hearing. There is much more they have done. They have spent several million more than £750,000 and in most areas gone beyond the call of duty. Virtually all the track/signals between Reading and Clapham has been replaced. They have failed because of 3mm high text but probably got marks of 99.99999% for everything else. Quite a few times we have 2 conductors and the addition of 2 security guards, not because it is an unsafe line but it makes people feel safer.
And another thing the cost of travel has been reduced too. Overall they have exceeded what was expected.

so I would not believe anything from the people creating the fuss now. It was obvious she does not use the line to know the true facts. There are other alternatives - the guard announces each stop and it is a clear PA system, and anyone can ask to be especially looked after by the guard to ensure safety and getting off at the correct stop. The claims SWT have not done enough are not true, I think the complainants are just self-promoting their cause and are unwilling to accept any viable alternative - they would probably complain if the letters were to big.
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