sent a parcel at the beginning of march using the "international signed for" service, which includes a tracking facility. The tracking info has never changed from "your parcel has been received and is being processed".
I've sent an email to royal mail asking where my parcel is and all I got back was "you can only claim compensation if the parcel hasn't been delivered after 25 days"... I was on day number 23.. and I was also told that they have had technical problems with the tracking system. I replied back, TWICE! and got no reply to either... the last email I sent was 3 weeks ago, so plenty of time to reply
I've tried to get in touch with the recipients of the mail to see if they've received it (it's an emigration skills assessment so contacting them had to be a last resort) and they've not flipping responded to the email I sent them over a week ago!
I've just rang royal mail to be told that I need to go to my local post office and pick up a form which will get them to start an international enquiry... which can take up to 3 months!!!!!!
FFS why wasn't I told this weeks ago!
It's a flipping conspiracy I tell ya
did one of you guys design their cr@ppy tracking system?!!?!!!! come on own up
I've sent an email to royal mail asking where my parcel is and all I got back was "you can only claim compensation if the parcel hasn't been delivered after 25 days"... I was on day number 23.. and I was also told that they have had technical problems with the tracking system. I replied back, TWICE! and got no reply to either... the last email I sent was 3 weeks ago, so plenty of time to reply
I've tried to get in touch with the recipients of the mail to see if they've received it (it's an emigration skills assessment so contacting them had to be a last resort) and they've not flipping responded to the email I sent them over a week ago!
I've just rang royal mail to be told that I need to go to my local post office and pick up a form which will get them to start an international enquiry... which can take up to 3 months!!!!!!
FFS why wasn't I told this weeks ago!
It's a flipping conspiracy I tell ya
did one of you guys design their cr@ppy tracking system?!!?!!!! come on own up
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