http://www.contact-centres.com/1105_...rain_drain.htm
In a new trend in brain drain from Britain, thousands of British
graduates were travelling to work in Indian contact centres, sparking
worries among economy managers.
A World Bank report stated that Britain has lost more skilled workers
than any country, sparking worries among economy managers. Last week, a
survey revealed that British graduates were prepared to fill as many as
16000 jobs in Indian contact centres by 2009.
Several Indian and British contact centre companies recruit British
graduates from regions that have a large Asian population. Their
British accents help them interact with British customers while working
in contact centres in India.
For British Asians, working in Indian call centres has a double
attraction - they get a job, and one that helps them connect with their
roots. Many find the experience rewarding.
A recent report said a Scottish history graduate quit his £21,000 a
year job for Sky Television to work in an Indian call centre. Several
major British companies, including banks, have outsourced work to
companies in Mumbai, Bangalore, Hyderabad, Gurgaon and Delhi, among
others.
According to the World Bank, more than 1.44 million graduates have left
the UK to look for more highly paid jobs in countries such as the
United States, Canada and Australia. That outweighs 1.26 million
immigrant graduates in the UK, leaving a net "brain loss" of some
200,000 people.
In a new trend in brain drain from Britain, thousands of British
graduates were travelling to work in Indian contact centres, sparking
worries among economy managers.
A World Bank report stated that Britain has lost more skilled workers
than any country, sparking worries among economy managers. Last week, a
survey revealed that British graduates were prepared to fill as many as
16000 jobs in Indian contact centres by 2009.
Several Indian and British contact centre companies recruit British
graduates from regions that have a large Asian population. Their
British accents help them interact with British customers while working
in contact centres in India.
For British Asians, working in Indian call centres has a double
attraction - they get a job, and one that helps them connect with their
roots. Many find the experience rewarding.
A recent report said a Scottish history graduate quit his £21,000 a
year job for Sky Television to work in an Indian call centre. Several
major British companies, including banks, have outsourced work to
companies in Mumbai, Bangalore, Hyderabad, Gurgaon and Delhi, among
others.
According to the World Bank, more than 1.44 million graduates have left
the UK to look for more highly paid jobs in countries such as the
United States, Canada and Australia. That outweighs 1.26 million
immigrant graduates in the UK, leaving a net "brain loss" of some
200,000 people.
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