This sort of thing happens all the time. As for moving on, all insurance companies are as crap as each other.
Still trying to sort out my van after nearly six weeks because they won't accept responsibility for an auxiliary belt tensioner fault caused by the accident or give me any assurance that they won't say the same if it turns out to have other transmission problems. You park a perfectly working vehicle, it gets slammed by a 3 ton truck while in reverse gear and suddenly it has faults that have mysteriously occurred through shear coincidence, even though anyone with an ounce of engineeering knowledge would know it's crap.
The daft thing is that they always cheat their own customers like this but usually give in to third party claims as in your case because it isn't worth the expense of contesting. It's simpler to pay up and recover the money through their customers' no claims discount.
Still trying to sort out my van after nearly six weeks because they won't accept responsibility for an auxiliary belt tensioner fault caused by the accident or give me any assurance that they won't say the same if it turns out to have other transmission problems. You park a perfectly working vehicle, it gets slammed by a 3 ton truck while in reverse gear and suddenly it has faults that have mysteriously occurred through shear coincidence, even though anyone with an ounce of engineeering knowledge would know it's crap.
The daft thing is that they always cheat their own customers like this but usually give in to third party claims as in your case because it isn't worth the expense of contesting. It's simpler to pay up and recover the money through their customers' no claims discount.
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