Woops

[suityou01]

So you store data like attachments, files etc in the database ?

You deserve to lose the data.

well I personally don't. ClientCo has been using an Eventum install for two years before I arrived on scene. In there they capture defects, and attach emails and screenshots to support those defects. It's how the tool is designed to be used.

Then again I suspect you might be trolling

[SuperZ]

Rubbish client co management and idiot contractor trying to help out in the wrong way. Suggest defect management tools and configurations yes, but to go ahead and sort something out and host it remotely on a site with huge potential for loss of data, well that's just sttuuuuuuuupppppiiiiiddddd.

[suityou01]

Rubbish client co management and idiot contractor trying to help out in the wrong way. Suggest defect management tools and configurations yes, but to go ahead and sort something out and host it remotely on a site with huge potential for loss of data, well that's just sttuuuuuuuupppppiiiiiddddd.

why huge potential? Do these web hosts not back stuff up? Agreed in this case there was something that went awry, but in the main are they not obliged to keep backups? Loss of reputation would encourage them to do this, shirley?

[expat]

How many defects did it have ? To full up 2GB you are looking at billions of records.

You have obviously never seen a user email a dialog box screen shot as a Power Point presentation

[AngelOfTheNorth]

why huge potential? Do these web hosts not back stuff up? Agreed in this case there was something that went awry, but in the main are they not obliged to keep backups?

Thats a lot of 'ifs' and 'shoulds' in your statement. Surely if you were giving sensitive data to an external company you would find out the exact terms and conditions as to what happens with that data.

You being the expert in all things IT should know this.

[SuperZ]

why huge potential? Do these web hosts not back stuff up? Agreed in this case there was something that went awry, but in the main are they not obliged to keep backups? Loss of reputation would encourage them to do this, shirley?

Would you want to put many hours of work into the hands of a web hosting company, hoping they do back it up for you? The loss of a defect management database can be very very costly. I assume what the guy signed up to wasn't great either if they binned the databases because it reached 2GB. Was it a free service or something?Did he not consider the what-ifs? WHat if web co goes bust, loses a server? What is the actual service being offered. Backup of data has to be one of the top requirements.

There are tools available completely free that can be setup on the LAN in 15mins, without even the need for SQL server. I set one up some years ago and even created a backup process using simple batch files and command line compression to backup the server install of the tool and the database files. Why the heck would someone put that into the hands of an external company. What if the web hosting co was searching the data and selling info to competitors for example.

[suityou01]

Thats a lot of 'ifs' and 'shoulds' in your statement. Surely if you were giving sensitive data to an external company you would find out the exact terms and conditions as to what happens with that data.

You being the expert in all things IT should know this.

agree. I did not do this. I would expect the person who did to have ascertained this information.

All I'm saying is it seems strange a web host would drop something without warning first. This could result in a loss of reputation.

[suityou01]

Would you want to put many hours of work into the hands of a web hosting company, hoping they do back it up for you? The loss of a defect management database can be very very costly. I assume what the guy signed up to wasn't great either if they binned the databases because it reached 2GB. Was it a free service or something?Did he not consider the what-ifs? WHat if web co goes bust, loses a server? What is the actual service being offered. Backup of data has to be one of the top requirements.

There are tools available completely free that can be setup on the LAN in 15mins, without even the need for SQL server. I set one up some years ago and even created a backup process using simple batch files and command line compression to backup the server install of the tool and the database files. Why the heck would someone put that into the hands of an external company. What if the web hosting co was searching the data and selling info to competitors for example.

Agree. I would not have done it, and don't know the history as to why this decision was taken - as idiotic as it seems.

I would not like to be in the PMs shoes right now.

[FiveTimes]

Who was the hosting company ?

[suityou01]

Who was the hosting company ?

nice. Can I really post this? Don't think so.