No wonder IT has a bad reputation

[expat]

My current plan C involves helping small businesses negotiate IT services.

A client has bought "business" hosting with 1 & 1.
...

I let 1 & 1 off with only a few unkind words when they lost all my emails while changing server, had no idea what was happening, then tried to blame me by saying that the clause that said that I had to read email at least once every 30 days really meant that I had to download and delete all emails every month or they were not responsible for any consequences whatever, even if I was within the quota.

Then when they failed to renew the prepaid registration for my main domain, <surname>.com, I reminded myself: Fool me once shame on you, fool me twice shame on me.

I've had cheap hosting that wasn't nasty, but 1 & 1 wasn't it.