Business Process Engineering v Sales

[RichardCranium]

I have a subscription to Computer Business Review. I emailed their customer services this morning.

From: Richard Cranium
To: Customer Services
Subject: Change of address

I wish to change the delivery address details my Computer Business Review subscription.

My address WAS:

Blah

It is NOW:

Different blah

So I get this response:

Unfortunately as this is a registration due to auditing restrictions we are unable to change or amend any details of a registration so we have therefore had to cancel this registration.

We would like to ask that you can re register on line your new details.

I never have registered online with them so I have to create an account, get it authorised, give them loads of contact details and... I've lost interest.

WTF is the point of creating a process that cancels customer subscriptions when they contact you? Are these people mad?

So I click on the web site for their parent company http://www.progressivemediagroup.com/ to see who they are and:

Directory Listing Denied
This Virtual Directory does not allow contents to be listed.

Their sales force must absolutely despair of their technology & business process people.

[threaded]

progressive

[Doggy Styles]

How dimwitted. I'd be very interested in your response.

How about writing an article for them about their crap customer service system, without identifying who it belonged to, and see if they printed it?

[Doggy Styles]

PS and say threaded laughed at this system, that will lend it weight.

[alreadypacked]

How dimwitted. I'd be very interested in your response.

How about writing an article for them about their crap customer service system, without identifying who it belonged to, and see if they printed it?

Or send them a Powerpoint on how you could fix it for them