Phones 4 U – fuming…..

[Paddy]

Did an upgrade to the Blackberry Curve on Saturday in Manchester Arndale.

So I thought.

The Saturday guy student created a fresh contract not an upgrade.

This meant an hour at my local P4U on Wednesday and Thursday evenings, and had to swap my new BB for another new BB due to the IMEI links to the contract types.

The replacement BB is sometimes slow and the alarm does not work well – one ring, then stops, maybe 4 rings then stops.

Tried the battery pull the BB forum suggests, but still got the issue.

P4U says to just come in for a chat which is a good start – BUT! Do I have rights for a brand new replacement, or can they insist that as under contract I have to swap for a repaired used handset?

Frustration is that the phone I had to exchange worked perfectly well!

A contract cannot override the law. You are entitled to get you money back or in this case you can accept a replacement. You do not have to accept a repair despite what is in their contract.

Unfortunately Trading Standards are very poor in the UK and the option usually is to literate. The alternative is to stand outside the phone shop and tell everyone going in to the shop how poor the service is. That usually fixes the problem quickly.

[dinker]

Don`t buy stuff on a Saturday.

[Gordon Ice]

Scum4u

Having previously worked for P4u (Head Office) I know all the tricks..

Just take the phone back and say that you are experiencing "intermittent problems." You choose the problem but go for something like "connection drops out", or "phone switches itself off", or "software freezes."

Why? - well by definition intermittent problems are impossible to simulate (recreate) since they are "intermittent!" They'll have to give you a replacement.

Happy hunting!

[Platypus]

and the option usually is to literate.

Is this English? can someone translate?

[Paddy]

Is this English? can someone translate?

r key is near g key

[Moose423956]

I went into a Vodafone shop on a Saturday, was there for about 5 minutes, served by a gorgeous young lady who dealt with my request very efficiently. She upgraded my account exactly as I'd asked, no mistakes, no fuss, and I walked out of the shop satisfied that I'd received excellent service.

And no spotty herberts in site.

Mind you, their mobile broadband service is crap!

[Diestl]

I went into a Vodafone shop on a Saturday, was there for about 5 minutes, served by a gorgeous young lady who dealt with my request very efficiently. She upgraded my account exactly as I'd asked, no mistakes, no fuss, and I walked out of the shop satisfied that I'd received excellent service.

And no spotty herberts in site.

Mind you, their mobile broadband service is crap!

No mirror there?

[Moose423956]

No mirror there?

Oh har dee har har har. My sides have split.

[Clippy]

I went into a Vodafone shop on a Saturday, was there for about 5 minutes, served by a gorgeous young lady who dealt with my request very efficiently. She upgraded my account exactly as I'd asked, no mistakes, no fuss, and I walked out of the shop with a boner satisfied that I'd received excellent service. Fnar, fnar.

And no spotty herberts in site.

Mind you, their mobile broadband service is crap!

Fixed that for ya!