Originally posted by CaterpillarCoaching.co.uk
The agent was a c**k and it was a waste of time in the first instance... if it really is a genuine version of events then once the agent knew the person on the phone had no 'leads' to give away the conversation was worthless.
My own extensive market experience has taught me this, and no amount of personal coaching can make a job out of nothing, if there is no job in the first place.
HTH.
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