Oyster card issue : am I being unreasonable?

[NickFitz]

I remember a reporter did a piece on this subject. He got a zone 1 travelcard which was refused. He went through the barrier : and got a penalty ticket as he went partially into zone 2!

Weird - the Circle is all in Zone 1 according to the map

(Notting Hill Gate is in both zones, but that shouldn't make a difference.)

[BrilloPad]

Weird - the Circle is all in Zone 1 according to the map

(Notting Hill Gate is in both zones, but that shouldn't make a difference.)

I think the map has changed? I am sure it was the SW section and Earls court was in zone 2?

I seem to rember that there was no station in zone 1 but it crossed into zone 2 territory between stations!

[TheFaQQer]

faqqer : will the credit still be there in August? I was told it expires after a week and Mrs faq should get another email telling her this.

They've never said it wouldn't be there.

[tim123]

bloody buggers aren't they.. I went to O2 dome place had a quick walk around, went back to canary wharf where I'd come from and couldn't get out. Turned out they'd deducted max fare because I wasn't at the O2 centre long enough!!! WTF

!

It's not as if this problem isn't entirely fixable in their software is it?

But can the be bothered, No!

(Oh it does annoy me, when I can't get sniff of a job outside of my product area, what a uselss load of morons are allowed to design systems in some technologies)

tim

[tim123]

I remember a reporter did a piece on this subject. He got a zone 1 travelcard which was refused. He went through the barrier : and got a penalty ticket as he went partially into zone 2!

You don't get a penalty for this.

You just get charged the normal Zone 2 "add on" fare.

tim

[tim123]

Weird - the Circle is all in Zone 1 according to the map

(Notting Hill Gate is in both zones, but that shouldn't make a difference.)

It's because you went in and out at the same station with no intermediate stop.

The system (not entirely unreasonably) assumes that no-one would want to do this. It therefore assumes that you must have travelled to an 'open' station, left the system, done your shopping, re-entered the system and travelled home with shopping.



tim

[Peoplesoft bloke]

It's because you went in and out at the same station with no intermediate stop.

The system (not entirely unreasonably) assumes that no-one would want to do this. It therefore assumes that you must have travelled to an 'open' station, left the system, done your shopping, re-entered the system and travelled home with shopping.



tim

Eh? What if I enter the station and then find trains are running stupidly late or overcrowded so decide to get the bus/a cab/walk? Or realise I've left the oven on? There must be legitimate reasons to enter and leave at the same point - and if only a short time has elapsed, it's obvious the user hasn't had time to go anywhere.

[Olly]

You can walk out without been charged...forgot how many minutes you're allowed

[BrilloPad]

I just got an email :-

Dear XXXXXXX

The pay as you go refund of£4.00 was not picked up on your Oyster card. This may be because you did not touch in at Bank to collect the refund between and .

REFUND DETAILS

Reason: Overcharged because of an operational issue
Value: £4.00
Refund Number: XXXXXX
Pick-up location: Bank
Status: Failed to be credited to Oyster card number nnnnnnnnnnnnnnn

To request for this refund to be re-sent to a station for pick-up, please log in to your online account at www.tfl.gov.uk/oyster and follow the steps given below:

* Go to 'My account' and click on 'Orders/refunds'; your orders/refunds history will be displayed here.
* From the list please select the appropriate 'Refund number' and review your refund details.
* Click on 'Resubmit Refund' and select an appropriate station for pick up.

For any further inquires, please call the Oyster helpline on 0845 330 9876 (8am - 8pm daily).

===========================================
So now I have to get another journey and tell them beforehand before I get a refund! What muppets designed this?