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Measuring the quality of code

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    #11
    A case of "You show me how I'll be measured, and I'll show you how I'll behave".

    At one site, the helpdesk performance was measured on how quickly priority 3 calls were addressed. The first thing we did was try to get the calls upgraded to priority 2, or downgraded to priority 4.
    Down with racism. Long live miscegenation!

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      #12
      Originally posted by NotAllThere View Post
      A case of "You show me how I'll be measured, and I'll show you how I'll behave".

      At one site, the helpdesk performance was measured on how quickly priority 3 calls were addressed. The first thing we did was try to get the calls upgraded to priority 2, or downgraded to priority 4.
      Exactly how the police, the NHS, the railways, etc, approach their HMG targets.

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        #13
        Originally posted by NotAllThere View Post
        A case of "You show me how I'll be measured, and I'll show you how I'll behave".

        At one site, the helpdesk performance was measured on how quickly priority 3 calls were addressed. The first thing we did was try to get the calls upgraded to priority 2, or downgraded to priority 4.
        At clientco they have similar systems and I heap similar abuse on them. Most teeams dont do this - and get marked down. They concentrate on getting the job done and helping people!

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          #14
          Originally posted by NotAllThere View Post
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