Recruitment consultants

[Cheshire Cat]

I often wonder if PSLs exist in order to give internal recruitment people an easy life rather than serve the business.

Those two things are not mutually exclusive. The client could argue that having minimal points of contact does serve the business by making internal HR processes more prescriptive and easy to follow.

[DodgyAgent]

The 'consultants' you get to speak to on the phone are going to be idiots, it's just how it is. Unless you're dealing with a small agency. These are going to be the very cheap blaggers who got sacked from selling double glazing and roof tiles to old ladies last week. First of all they are going to be dumb and incompetent, you'll pick that up within the first 30 seconds of conversation. They'll also have a chip on their shoulder about how much money you can make and be amazed you aren't jumping at these 200 a day roles.

It's just how it is. The senior people in the agency who know their businesses have more interesting and better things to do than be involved in the cv filter and harvest, so they hire some cheap idiots who can't get a better job.

Go direct to your clients or put up with idiots, it's just how it is.

I am glad for your sake that you made the "small agency" exception.

[EternalOptimist]

I am glad for your sake that you made the "small agency" exception.

are you small dodgy?

[Crusoe101]

Thanks All for sound advise

Thanks for this guys, just to point out its service management my arena with limited technical knowledge.

I always use the "understanding the business and processes" example as it has done me well so far.

As for a switch to telecoms, been there as a Service delivery manager of one of the UKs larges