Is the fact that the number of complaints against agencies has fallen is more to do with agencies not placing people than an improvement in standards? 
REC report shows fall in complaints against the industryThe Recruitment and Employment Confederation’s (REC) half yearly 2008 Complaints Report has revealed that the number of complaints against members has fallen nearly ten per cent.
However, there has also been an increase in the number of disciplinary cases against members which the organisation says highlights its get-tough approach against breaches in its Code of Professional Practice.
Of the complaints and inquiries received by the Professional Standards team, 157 -equivalent to 37 per cent - were against members compared to 47.6 per cent last year while another 64 (15 per cent) were in connection with non-members.
The REC’s Professional Standards Committee has so far reviewed 11 disciplinary cases, a rise on the corresponding period last year. As a result, the PSC issued sanctions including two inspections, three reprimands and one expulsion.
Commenting on these findings, Kevin Green, the REC’s Chief Executive said: “The fact that the PSC has already dealt with 11 cases so far this year also shows how committed we are on cracking down on those members who failed to comply with the very highest standards we - and indeed the majority of our members – demand.”
“The number of other cases also highlights the growing awareness of the REC’s procedures in ensuring the most exemplary standards are met both for employers and jobseekers.”
REC report shows fall in complaints against the industryThe Recruitment and Employment Confederation’s (REC) half yearly 2008 Complaints Report has revealed that the number of complaints against members has fallen nearly ten per cent.
However, there has also been an increase in the number of disciplinary cases against members which the organisation says highlights its get-tough approach against breaches in its Code of Professional Practice.
Of the complaints and inquiries received by the Professional Standards team, 157 -equivalent to 37 per cent - were against members compared to 47.6 per cent last year while another 64 (15 per cent) were in connection with non-members.
The REC’s Professional Standards Committee has so far reviewed 11 disciplinary cases, a rise on the corresponding period last year. As a result, the PSC issued sanctions including two inspections, three reprimands and one expulsion.
Commenting on these findings, Kevin Green, the REC’s Chief Executive said: “The fact that the PSC has already dealt with 11 cases so far this year also shows how committed we are on cracking down on those members who failed to comply with the very highest standards we - and indeed the majority of our members – demand.”
“The number of other cases also highlights the growing awareness of the REC’s procedures in ensuring the most exemplary standards are met both for employers and jobseekers.”
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