Indian support centres

[voodooflux]

You too? Never did figure that one out.

There were loads of posts about this issue on their forums, with similar stories of getting the runaround from support. It was pretty obvious (to me anyway) that it was a fault with the box, and I eventually got them to send me a replacement which solved the problem.

[Diver]

BT = Brilliant No trouble at all and excellent service

[Moose423956]

Tesco are pretty good. HTH.

[Cyberman]

I'm on O2....... excellent !! Also get a discount because I have an O2 mobile phone. 7.50 pounds a month !!

[Platypus]

I am so fuming at my ISP. I have been having such a cr*p service from them of late and I am sick to death of calling their Bombay call centre for tech support.

I started with a 1MB line 4 weeks ago and the speed actually went down to 60kbps. They still have not resolved the issue even after upgrading to 2MB. I have a BT engineer coming to me on monday.

They have said that I may only be able to get a good speed by going to 8MB but this will take 2 weeks and I will have to put up with the speed until then!!!

I am fuming!!!! Grrrrrrrr!!!

I am thinking of chaning to a UK based outfit!!

I really do recommend ADSL24 .. very fast, no "fair use policy", generous limits, great support. UK based

[kali]

Force9 (now Plusnet.... (now BT) )

Been with them years, very good service, very few outages.

Bit of a hiccup with email a while ago but all sorted now.

[Wilmslow]

Be* are in Eastern Europe – half way back. They have their dodgy moments now and again, but far better than stinking pile of excrement I was with before: C&W.

Haha - I am on a WAN project going to C&W with over 400 sites. Oh, Joy....

[Mustang]

I am still fuming about their customer support but the problem now seems to be rectified.

I sent a couple of emails complaining and also managed to speak to someone in the UK by phoning their head office in the UK. Whatever, it seemed to put the wind up their techies and I seemed to get non-stop attention and only spoke to guys in Bombay that could speak excellent English!

The problem was not the ISP after all - it was my modem!! The ISP arranged for BT to come out to check the line. When the engineer visited, he was a good guy and did way more to help then he should have!! We came to the conclusion that the line was fine and the router ws slow in processing any traffic (despite me having carried out a firmware upgrade). I changed the router to a newer fatser one (Belkin to Netgear) and voila - full speed restored. I now get 1.9M on a 2M line.

In fairness, once the ISP found out it was the router they sent a new one in the post (FOC) but I will keep that as a spare. I just wish they had handled it like that from the start without all this hassle! I will stick with them for now but if i get another problem I will change straight away so thanks for the tips.

[moorfield]

The best ISP in the country is Zen, expensive but they speak English!

WHS

[scooby]

WHS

"English"? If you can call being from the parts of Rochdale that they are from "English".

i was with them for 3mths and cancelled as i had several issues with them. i nearly resorted to calling at their office on my way home and kicking off.