How do you deal with complaints?

[DBA_bloke]

Seconded - a vastly underrated customer relationship technique.

If he refuses just lay into him - fair warning and all that.....

Thirded. Let's see how tough he really is. WARNING: You may end up dead.

[TheFaQQer]

Unless he drives a tank, key his car too.

That'll learn 'im.

[Moscow Mule]

I don’t want to go into specifics as you never know who's reading and I don't want this coming back as evidence, basically we have an SLA but as 'Top Brass' he doesn't think it applies to him.

As a contractor I just have to take this on the chin as 100% of the time they will go with the clients side of the story and this will no doubt put a black mark against my name which is not welcome when renewal time comes around... makes me mad.

Spoken, I've never even met the guy as he buggered off home in a huff!

Point him in the direction of the SLA and tell him to ram it.

[Jog On]

we have an SLA but as 'Top Brass' he doesn't think it applies to him

Were you just doing your job and he wants to complain about you not bending the rules for him?

[gingerjedi]

I have access to his personal drive... He really shouldn't pi55 off the sys admins.

[Moscow Mule]

I have access to his personal drive... He really shouldn't pi55 off the sys admins.

I'd initiate a check for compliance of the relevant organisations info sec/usage policies then hang the bastard out to dry.

[DBA_bloke]

I'd initiate a check for compliance of the relevant organisations info sec/usage policies then hang the bastard out to dry.

Post the git's name on any site sympathetic to Al-Qaeda. Then offer him out. Then key his tank. Then put dodgy stuff on his HDD.

[sasguru]

Insult his mum.

Sorry can't think of anything constructive

[Lucy]

How do you deal with complaints, sas?
(I imagine you get a few )

[sasguru]

How do you deal with complaints, sas?
(I imagine you get a few )

I don't get complaints - my underlings do.
HTH