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Call centres

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    Call centres

    Why do British Gas feel the need to call me every 2-3 days to arrange a weekday appointment for my boiler to be serviced, even though I've told them on the 5 previous occasions they've called that myself and the Mrs Chicane work Monday-Friday? Every time they say that they'll look into sorting out a weekend appointment, and every time I receive another call a couple of days later.

    Seriously, it amazes me that whilst the reality of both adults in a household working full-time is perhaps 30 years old, virtually every utility company and public service in the UK seem to have failed to wake up to this.


    #2
    Originally posted by chicane View Post
    Why do British Gas...
    BG are crap, that's why. Useless, moronic, imbeciles with the remnants of failed genetic experiments working for them.

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      #3
      Don't get me started on call centres.

      Just wasted an hour being bounced around More Than's UK and Indian call centres.

      Grrr.

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        #4
        Look for a website called something like say no to offshore callcentres etc, I was told about it haven't had time to look for it...similar exists for premium numbers.

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          #5
          Here is the premium numbers one...

          http://www.saynoto0870.com


          Don't know about the offshore one

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            #6
            Originally posted by Lucy View Post
            Look for a website called something like say no to offshore callcentres etc, I was told about it haven't had time to look for it...similar exists for premium numbers.
            I did have a look: it's based offshore!

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