What the hell is worng with this bunch?
I have been trying to get a phone line installed in my flat.
Every time I need to speak to someone its a 35/40 minute wait on hold.
I have been a customer for 7 years and now when I want a new line, the insisted on doing a credit check!?!? WTF is all that about.
I was then told an engineer will contact me within 4 days. No joy. So i try to phone and wait on hold both times for over 40 minutes before giving up.
So I emailed a complaint. The next day some gimp contacts me and says he is very sorry and that an engineer will contact me shortly. That was 7 days ago. No joy.
So I try to call again today. Use there callback service. Bint puts me on hold and drops the line.
Undeterred I call back again and request another callback. An hour later someone phones. I explain the problem so gimp 2 says he must put me on hold. It transpired that what he meant was put me back in the queue.
So 40 minutes of sitting on hold I have just given up again. I mean WTF do they over callback and then call you back and fcking put you in the call queue!?!?!
2 weeks later no phone , no engineeer nothing
Is there anybody else having these issues with BT? Is there anyone else I can phone to report this? The service is beyond farcical. I would get a a telephone line installed faster in Upper Volta
I have been trying to get a phone line installed in my flat.
Every time I need to speak to someone its a 35/40 minute wait on hold.
I have been a customer for 7 years and now when I want a new line, the insisted on doing a credit check!?!? WTF is all that about.
I was then told an engineer will contact me within 4 days. No joy. So i try to phone and wait on hold both times for over 40 minutes before giving up.
So I emailed a complaint. The next day some gimp contacts me and says he is very sorry and that an engineer will contact me shortly. That was 7 days ago. No joy.
So I try to call again today. Use there callback service. Bint puts me on hold and drops the line.
Undeterred I call back again and request another callback. An hour later someone phones. I explain the problem so gimp 2 says he must put me on hold. It transpired that what he meant was put me back in the queue.
So 40 minutes of sitting on hold I have just given up again. I mean WTF do they over callback and then call you back and fcking put you in the call queue!?!?!
2 weeks later no phone , no engineeer nothing
Is there anybody else having these issues with BT? Is there anyone else I can phone to report this? The service is beyond farcical. I would get a a telephone line installed faster in Upper Volta
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