Bank fraud

[SallyAnne]

Bank - HSBC, call centre was based in..... drum roll.... india

Banks make mistakes - I had £5k "vanish" out of my Cater Allen account last year. and a mate of mine had the same thing happen to him the year before.

Its got nothing to do with it being based in India - its actually quite comforting to know that people are ******* knackers the world over.

[FiveTimes]

Banks make mistakes - I had £5k "vanish" out of my Cater Allen account last year. and a mate of mine had the same thing happen to him the year before.

Its got nothing to do with it being based in India - its actually quite comforting to know that people are ******* knackers the world over.

I tend to agree with you SA, but what make me a little suspicious is that the day after I changed my secure number (via the call centre) I get stung....

[OrangeHopper]

Its a question of whether it is by mistake or intent!

[FiveTimes]

Its a question of whether it is by mistake or intent!

Not sure how someone passing security and pinching my money is classed as a mistake

[buffdaddy]

I tend to agree with you SA, but what make me a little suspicious is that the day after I changed my secure number (via the call centre) I get stung....

was ur "secure" number 1234 by chance?

[DaveB]

I tend to agree with you SA, but what make me a little suspicious is that the day after I changed my secure number (via the call centre) I get stung....

The transaction was probably ordered on the Monday you were locked out but the banks typically take 3 days for it to show up in your account so it would have been "in transit" when you reset the security details and showed up the day after.

[OrangeHopper]

Not sure how someone passing security and pinching my money is classed as a mistake

Sorry, I was responding to SA's comment about everyone making mistakes.

If it is a mistake then fine but your problem appears to be the result of a deliberate action which isn't acceptable and, dare I say it, less likely to occur in a UK call centre.

[FiveTimes]

The transaction was probably ordered on the Monday you were locked out but the banks typically take 3 days for it to show up in your account so it would have been "in transit" when you reset the security details and showed up the day after.

Nope, the transaction was done at 6.30am tuesday morning... as a bill payment. That showed up straight away.

I have just had a lengthy meeting at the bank and apparently the account it went to was under already flagged. The money will be back in my account tonight, and it appears many more have been hit with this.
London Fraud dept have been monitoring the account, and are aware now.

[FiveTimes]

was ur "secure" number 1234 by chance?

How did you guess... damn I'll have to change all my other ones now you have made it public