Voice recognition telephone systems

**2uk** · 4 July 2007, 19:27

Originally posted by Clippy

I have just called a publisher of a magazine I subscribe to to find out when it's due for renewal as I'm thinking of cancelling.

They have an automated voice recognition system which I used to get the information I required and I must admit that I am impressed with it's speed, simplicity and efficiency.

It really didn't seem like I was talking to a machine and in fact, was more efficient than some human call centre interactions I have had of late.

I guess this technology has moved on considerably but I have not come across it in many scenarios so maybe it is still too expensive for firms to justify the investment.

As always, someone gets it first and then the gorila steps in. The name is Exchange 2007

**King Cnvt** · 4 July 2007, 19:41

http://nextupdownloads.com/scansamples/sangeeta.wma

Even the Indians are being replaced for our benefit.

**OwlHoot** · 4 July 2007, 22:13

Originally posted by Clippy

I have just called a publisher of a magazine I subscribe to to find out when it's due for renewal as I'm thinking of cancelling.

They have an automated voice recognition system which I used to get the information I required and I must admit that I am impressed with it's speed, simplicity and efficiency.

It really didn't seem like I was talking to a machine and in fact, was more efficient than some human call centre interactions I have had of late.

I guess this technology has moved on considerably but I have not come across it in many scenarios so maybe it is still too expensive for firms to justify the investment.

I'm currently contracting at a place called SpinVox, and it's amazing what their hardware can do.

Voice recognition telephone systems